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Field Support Technician

Nashville, TN, US • Posted 12 hours ago • Updated 12 hours ago

Contract W2

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Job Details

Skills

A+
AV
Analytical Skill
Audiovisual
Auditing
Break/Fix
Collaboration
Communication
CompTIA

Summary

We are looking for a Field Support Technician for our client in Nashville, TN

Job Title: Field Support Technician

Job Location: Nashville, TN

Job Type: Contract

Job Overview:

Requirement/Must Have:

Strong experience in desktop and end-user support.
Experience supporting Windows operating systems and MS Office.
Knowledge of VPN, network printing, laptops, and mobile devices.
Ability to troubleshoot hardware and software issues.
Experience managing tickets and working within SLA frameworks.
Strong communication and customer service skills.

Experience:

4 7 years of experience in on-site IT support or related roles.

Responsibilities:

Install and configure desktops, laptops, mobile devices, and peripherals.
Perform break-fix support, IMACD activities, data migration, and system refreshes.
Provide desk-side support and onsite technical assistance to end users.
Manage ticket queues and ensure timely resolution within SLA.
Coordinate with vendors for hardware repairs and replacements.
Perform software installations, updates, and configuration changes.
Identify and proactively resolve issues impacting user experience.
Support IT setup for events and meetings, including coordination with AV teams.
Assist with disaster recovery and emergency IT support.
Maintain inventory levels and ensure compliance with security policies.
Conduct access reviews, audits, and maintain documentation logs.
Coordinate with Level 3 support and project teams for escalations and improvements.
Participate in on-call support on a rotational basis.

Should Have:

CompTIA A+ certification or equivalent.
Experience working in diverse technical environments.
Strong analytical and problem-solving skills.
Flexibility to travel to remote locations as needed.

Skills:

Desktop support and troubleshooting.
IT service management and SLA adherence.
Hardware and software installation.
Vendor coordination and communication.
IT operations support.

Qualification and Education:

Bachelor s degree in Information Technology or related field preferred.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10516350
Position Id: TN_FUPE_0424
Posted 12 hours ago

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