IT Call Center Specialist

NASHVILLE, TN, US • Posted 1 day ago • Updated 2 hours ago
Full Time
Part Time
On-site
Fitment

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Job Details

Skills

  • TROUBLESHOOTING

Summary



Job Title: IT Call Center Specialist



Location: Nashville TN



Duration: Long Term



Rate: $32/hr. on 1099






Responsibilities:



Must be able to lift at least 50 pounds.



IT Call Center Experience preferred



- Able to handle call volume of up to 30 calls per day.



People/Customer Service skills required



Printer Administration and Troubleshooting

- Server Print Queue, and local Queues



Active Directory Management



- Able to navigate Different OUs



- Able to look up attributes



- Able to reset password and unlock accounts.



iOS Management, Support, and Deployment



- Setting up new phones/Ipads



- Resetting iTunes accounts



- Resetting network settings



- Backup/Restore device data



Video Conferencing



- Cisco WebEx



- MS Teams



- Cisco Presence video solutions



Network troubleshooting



- Internal vs external



- VPN



- LTE



- Wifi



Application Troubleshooting



- Account permission



- Compatibility settings



- Browser vs installed



Remote support



- MSRA



- RDP



- TEAMs



- Webex



Hardware Deployment



ServiceNow



- Ticket management



- Ticket assignment




















Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10265865
  • Position Id: OOJ - 1672-673-1776102683
  • Posted 1 day ago
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