Senior Help Desk Engineer

Hi,

We have a job opportunity with one of our direct clients for a Senior Helpdesk Engineer. If interested, please respond back to me with the below-required details or appreciate it if you would be able to refer an ex-colleague/team member/friend looking for similar roles. CardinalIT offers a referral bonus of $500 for each such referral, to show gratitude and appreciation for this gesture.

• Updated Resume:
• Expected W2/C2C:
• Availability to start: -

Looking forward to seeing your reply.

Position: Senior Helpdesk Engineer
Location: Huntingdon Valley, PA 19006
Duration: 6+ Months

Job Summary

We are looking for a Senior Helpdesk Engineer with 5+ years of experience providing Tier 1 2 IT support in enterprise environments. The role focuses on end-user support, troubleshooting, and maintaining IT systems to ensure minimal downtime and high user satisfaction.

Key Responsibilities

• Provide technical support for desktops, laptops, mobile devices, VoIP phones, and printers.
• Troubleshoot Windows 11, macOS, Office 365, and common enterprise applications.
• Perform laptop provisioning, OS installation, patch management, and MDM administration.
• Manage user accounts and access in Active Directory, Azure AD, and Office 365.
• Support VPN, remote access, endpoint security tools, and MFA.
• Handle IT ticketing systems, track, resolve, and escalate issues.
• Assist with user onboarding/offboarding, hardware setup, and network profile configuration.
• Provide network support, escalating complex issues to network engineers.
• Maintain IT documentation, knowledge bases, and SOPs.

Key Skills & Technologies

• Operating Systems: Windows 11, macOS
• User Management: Active Directory, Azure AD, Office 365, Google Workspace
• Support Tools: Remote Desktop, TeamViewer, ITSM/Ticketing tools
• Security: Antivirus, endpoint protection, MFA
• Networking: TCP/IP, VPN, VLAN, network connectivity troubleshooting
• Other Tools: CyberArk, IVANTI, Zabbix Server, ITIL practices

Soft Skills

• Strong problem-solving and analytical skills
• Excellent communication and interpersonal abilities
• Customer-focused and proactive
• Ability to work independently and collaboratively
• Strong documentation and organizational skills