Trading Floor IT Support Analyst

RESPONSIBILITIES:
Kforce has a client in Houston, TX is that is seeking an experienced IT Support Engineer - Trading Floor IT Support Analyst. This is a hybrid role (3-4 days onsite). This role is evolving and becoming more technical to better support the business needs as they are now developing tools/apps on their own.

Duties:
* Assists in the design, coding, reviewing, analysing and modifying of technical solutions; Interaction limited mostly to within own team
* Limited exposure to/interaction with business leadership
* Works under supervision; Works within standard procedures and work instructions, and under the guidance of a more experienced colleague
* Works to provide or maintain IT operational effectiveness within the trading environment
* Provide the first level of support for things such as PC hardware and networking systems, Windows environment, standard Microsoft Office packages, trading specific packages used for analytics, a variety of external information services, online trading systems and services and all 'in house' systems essential for the trading network to function
* Liaise with the Global Helpdesk, Trading Delivery Vertical Teams, other IT Teams, and external Vendors on such issues that cannot be addressed within the TS team
* Provide effective IT floor support to resolve immediate operation issues to minimise impact; 1st level troubleshooting; Windows OS, PC, network, Microsoft Office (M365 suite), Exchange and Active Directory, trading specific packages, external information services, online trading platforms, bespoke trading applications
* Mentoring and onboarding responsibilities for new permanent and contract staff at local site
* Maintain good working relationship with stakeholders such as the Trading business users, IT Service Desk and partners, vendors, and IT management

REQUIREMENTS:
* Familiar with local major Trading systems, and with the way in which these are used by the Business to facilitate their work
* To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed
* Relevant education and/or training will be considered a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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