Operations Manager

Job#: 3024690

Job Description:

Apex Systems is currently hiring a full time, permanent, Operations Manager to join a growing client in Richmond, CA to help oversee a Robotics Lab.

Term: Permanent

Location: Richmond, CA

Onsite Requirement: 5 days onsite per week

Pay range: $110,000 - $130,000 plus a 10% bonus

We're hiring an Operations Manager to lead a large, multi-layered team, interface directly with our external client, and drive performance in a fast-moving, KPI-driven environment. This is a people-operations leadership role focused on building high-performing teams, managing complexity, and ensuring exceptional execution.

What You'll Lead

You will be the senior leader for your shift, responsible for:

Managing 10-15 Supervisors and indirectly overseeing 100+ Operators.

Ensuring consistent execution of operators workflows and data-collection processes.

Delegating effectively through multiple layers and holding leaders accountable.

Maintaining a strong chain of command and operational discipline.

Creating a supportive, motivating environment for operators performing repetitive tasks.

Coaching supervisors on leadership, performance management, and team engagement.

Driving continuous improvement across productivity, quality, safety, and workflow stability.

Client-Facing Leadership

This role requires a polished, confident communicator who can:

Interface directly with an external client and represent the operation professionally.

Transition seamlessly between internal leadership and external stakeholder management.

Present performance updates, KPI trends, risks, and improvement plans clearly.

Adjust priorities based on client needs while maintaining operational stability.

Navigate complex or sensitive situations with composure and data-driven clarity.

Performance, KPIs & Operational Excellence

You will own shift-level performance and be accountable for:

Meeting and exceeding KPIs such as productive hours, attendance, data-collection output, and loss tracking.

Monitoring real-time operational data to identify trends, gaps, and bottlenecks.

Implementing SOP changes based on data insights and operational feedback.

Ensuring supervisors enforce standards consistently across all teams.

Managing escalations, coordinating with engineering teams, and ensuring safe operations.

Maintaining accurate documentation, reporting, and shift-to-shift continuity.

Motivation, Culture & Accountability

Operators perform highly repetitive tasks, and your leadership sets the tone for the entire shift. You will:

Foster an environment where operators feel supported, valued, and connected to the mission.

Implement engagement strategies that bring energy and purpose to repetitive work.

Coach supervisors on how to motivate teams, deliver feedback, and drive accountability.

Improve performance through development-not through attrition.

Build a culture of ownership, consistency, and continuous improvement.

Required Experience

We're looking for leaders with:

4-6+ years in structured, process-driven operations (manufacturing, warehouse, production, logistics, etc.).

Experience overseeing large teams through multiple layers of leadership.

2+ years managing supervisors or managers, not just frontline staff.

Proven success in KPI-driven environments with strict performance expectations.

Strong analytical skills and comfort interpreting operational data.

Experience with HR escalations, employee relations, and compliance.

Excellent communication skills and the ability to present confidently to external clients.

Demonstrated ability to manage complexity, delegate effectively, and drive accountability.

Preferred Experience

Not required, but beneficial:

Experience in automation or technical lab environments.

Background in continuous improvement, lean operations, or workflow optimization.

Multi-shift leadership experience.

Apply here or email an updated copy of your resume to Emily Pentico at epentico @ apexsystems.com

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.