eNcloud Services Immediate requirement
Title: Sr. ServiceNow (SNOW) Developer/Admin
Location: Houston, TX (Onsite)
C2C/W2
*Responsibilities:*
Design, develop, configure, and enhance ServiceNow workflows, forms, business rules, UI policies, client scripts, catalog items, and platform customizations
Lead development and administration across ITSM, CMDB, Change, Incident, Problem, Request Management, and Service Catalog modules
Perform unit testing and support SIT/UAT cycles, defect resolution, release validation, and post-deployment stabilization
Support platform administration including ACL management, update sets, instance upgrades, user/group administration, and environment management
Integrations & Agentic Flows:
Develop and support integrations between ServiceNow and enterprise applications, monitoring platforms, middleware, cloud platforms, APIs, and third-party tools
Lead agentic integration design connecting ServiceNow to AI Agent frameworks via Now Assist, CLI tooling, MCP Servers, and APIs
Evaluate and recommend integration approaches with clear tradeoff analysis across cost, performance, and maintainability
Support AIOps and event management initiatives through observability integrations for automated incident correlation and remediation
AI & Intelligent Automation:
Support AI-driven workflow automation initiatives including Predictive Intelligence, Virtual Agent, and workflow recommendations
Implement and test agentic workflow patterns that allow AI agents to read from, write to, and trigger actions within ServiceNow
Assist in establishing governance and guardrails for AI-generated actions within ServiceNow workflows
Delivery & Collaboration:
Participate in Agile/hybrid delivery sprint planning, backlog refinement, estimation, release coordination, and deployment activities
Conduct code reviews and implement technical improvements for performance, maintainability, and scalability
Develop and maintain technical documentation including SOPs, configuration guides, integration specs, and operational runbooks
Mentor junior developers and support knowledge transfer across the team
*Skills:*
* 10 15+ years of overall IT experience with strong ServiceNow development and administration expertise.
* 5+ years of hands-on experience designing ServiceNow workflows, integrations, and platform customizations.
* Must be able to assess and implement integration patterns between ServiceNow and AI Agents using one or more of the following approaches:
Now Assist (ServiceNow native AI capabilities)
Command Line / CLI-based orchestration
MCP (Model Context Protocol) Servers
REST / GraphQL APIs and event-driven triggers
Must be able to evaluate options across three key dimensions and present structured recommendations:
Cost licensing, infrastructure, and operational overhead
Performance latency, throughput, reliability under load
Maintainability upgrade path, supportability, and long-term ownership.
* Design and prototype agentic workflow patterns that extend ServiceNow's automation reach into broader AI ecosystems
* Collaborate with Data & AI, Platform, and Enterprise Architecture teams to align integration patterns with organizational AI strategy.
* Document integration architecture, decision rationale, configuration guides, and operational runbooks for each evaluated approach.
* Strong hands-on experience with JavaScript, REST/SOAP APIs, Flow Designer, Integration Hub, business rules, client scripts, and update set management.
* Experience with ServiceNow modules: ITSM, CMDB, Incident, Change, Problem, Request Management, Service Catalog.
* Excellent communication and stakeholder management skills able to present technical recommendations to senior leaders.
* Preferred: Experience with Now Assist, ServiceNow AI/ML capabilities, and LLM/Agent orchestration frameworks.
* Preferred: Familiarity with MCP (Model Context Protocol) and its application in enterprise workflow contexts.
* Preferred: Experience with CMDB governance, service mapping, and operational reporting.
* Preferred: ServiceNow certifications: CSA, CAD, CIS-ITSM, or related.
* Preferred: Background supporting AIOps, observability platforms, and event management integrations.
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