Sr. Application and System Analyst (VA ESOM)

Overview

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring for Sr. Application and System Analyst to support Kentro's Veterans Affairs ESOM contract.

About OTG:

The Operations Triage Group (OTG) provides expert engineering and data science support to VA OIT Senior Leadership (CIO, PDAS, SES) for the 100 most critical VA systems (C-100). We deliver strategic intelligence through major incident triage, daily executive briefings, and operational insights that directly impact Veterans' access to healthcare and benefits.

Position Overview:

The Application and System Analyst, Senior serves as the primary assistant to the Director of the Operations Triage Group and associated teams. This is an executive (SES) administrative assistant role who interacts with SES leadership throughout OIT and the VA on behalf of the Director and the Operation Triage Group (OTG). Future organizational changes will expand this to include other related ITIL areas of practice under the OTG Director.

Working closely with the Director, team FTEs, and contract leadership you will be responsible for coordinating meetings, triaging and organizing priorities, setting schedules, assisting with email and calendar management for the Director, and ensuring timeliness of critical deliverables.

The Application and System Analyst, Senior is also responsible for coordinating, compiling, and facilitating monthly CIO Operational Status (OpStat) meetings as well as additional Special Topic OpStat meetings to allow SES leadership to deep dive into pressing technical issues impairing the VA's 100 most Critical IT services.
This is a hands-on role in a fast paced and quickly changing environment. Successful candidates must be able to react quickly, adjust priorities rapidly, and track several competing workstreams across several areas very effectively.
This position requires expert verbal and written executive communication skills.

Location: This position can be performed remotely within the United States and will support Eastern Time working hours.

Compensation Range: The salary for this position is between $90-100K/annually. Factors affecting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Responsibilities

Administrative Assistance:

• Coordinate, on behalf of the Director, various meetings, events, presentations, and briefing with OIT and other VA senior and SES leadership.
• Assist with the daily management and prioritization of emails, meetings, schedules, and priorities for the Director.
• Participate as an observer on behalf of the Director in multiple meetings and venues.
• Ensure key notes on priorities, blockers, challenges, risks, successes, etc. are captured and communicated with the Director

Recurring CIO Level Meetings:

• Primary lead for coordinating, facilitating, and conducting monthly CIO operational meetings.
• Work with system owners, OTG resources, system technical SMEs, and others to collect slides and resource materials for regular CIO Operational Status (OpStat) meetings.
• Build and review the final presentation materials and ensure all stakeholders informed and ready for presentation.

Success and Priority Tracking:

• Coordinate with OTG (and other team) Program Manager to ensure priorities are aligned between OTG Director and functional teams.
• Assist in the collection and tracking of OTG (and other team) accomplishments throughout the year, including tracking of awards, notable mentions, success stories, etc.

Qualifications

Education & Experience:

• Bachelor's degree or higher in Engineering, mathematics, or business administration\
• 8+ years professional experience

Technical Expertise:

• Strong project coordination and facilitation experience.
• Ability to meet with senior level clients to determine needs, challenges, and desired outcomes.
• Able to track multiple coordinated workstreams across multiple teams.
• Proficiency with modern project management tools and methodologies.

Communication & Collaboration Skills:

• Ability to explain technical data concepts to non-technical stakeholders
• Strong documentation skills for technical specifications, data flows, and integration patterns
• Collaborative approach to working with cross-functional teams OTG (SRE, Data Science, Analytics), Problem Management, and Change Management.
• Experience supporting executive communications with data-driven insights

Personal Attributes:

• Curious: Continuously explores data landscapes to understand what exists, what's missing, and what's possible
• High Contextual Understanding: Grasps the operational meaning and business significance behind data, not just technical structure
• Confident with Gap Analysis: Comfortable identifying problems, articulating impacts, and proposing solutions
• Detail-Oriented: Maintains precision in data quality assessment and integration design
• Pragmatic: Balances ideal solutions with operational constraints and realistic timelines
• Mission-Focused: Connects data work to Veteran impact and VA mission outcomes

Preferred Qualifications:

• Federal government experience, particularly within VA or Department of Defense
• Knowledge of federal data standards and compliance frameworks
• Background experience in reliability engineering, SRE practices, IT operations, or ITIL strongly prefered
• Experience working in distributed, remote teams

Clearance Requirement:

• Willing and able to obtain and maintain Public Trust Clearance
• Must meet updated ID requirements:
  • If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let's solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.

Industry Recognition

Growth | Inc 5000's Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner - Mid-Size Companies, Companies Owned by People of Color; Department of Labor's HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees - Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities - virtual and in-person - e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the job link and then click the blue "Apply" button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email and request assistance.

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email .