Title: Salesforce Development Lead
Location: New York, NY (Onsite)
Position: Contract
What You’ll Do:
• Manage the Salesforce teams of developer engineers, and provide leadership, vision and direction for the Service Experience VS.
• Influence prioritization to better align with the development and implementation of enhancements and/or change requests.
• Coach and lead the team to strive for consistent and on-time delivery of high-quality software solutions using both front-end and back-end technologies to meet business needs.
• Act as Subject Matter Expert for Salesforce design and development best practices and standards.
• Lead design and development using Apex, Visualforce, Lightning Web Components, and other Salesforce technologies.
• Architect and implement Salesforce end-to-end solutions that align with business objectives, priorities, and technical best practices.
• Ensure Salesforce is implemented in line with enterprise reference architecture and meet security/performance/availability/disaster recovery standards.
• Own development outcomes in coordination with delivery leads and architects.
• Ensure technology outcomes are “fit for purpose” for business needs.
• Manage and maintain 3rd party and vendor partnerships for driving solution development and delivery.
• Ensure optimal performance and user experience within the Salesforce environment.
• Optimize the software development lifecycle by identifying and addressing inefficiencies and productivity barriers.
• Maintain and enhance existing Salesforce applications through continuous improvements, automation, and risk mitigation strategies.
• Evaluate and refine application architectures and infrastructure to improve scalability, security, and performance.
• Champion best practices and modern software development methods and tools.
• Stay current with the latest Salesforce features, best practices, and emerging technologies to enhance system capabilities.
• Foster a collaborative team environment, working closely with colleagues to drive innovation and achieve business goals.
What you’ll bring:
• Bachelor’s degree in Computer Science, Engineering, or a related field of study is required
• Salesforce certifications (e.g., certified Administrator, Service Cloud Consultant, Platform Developer I and II).
• 10 – 12+ years of hands-on experience in Salesforce development and administration.
• Expertise in Apex, Visualforce, and Salesforce Lightning (experience with Lightning Web Components is a plus).
• Strong understanding of the Salesforce data model, security, and sharing rules.
• Proficiency in Salesforce integration using REST/SOAP APIs and other integration tools.
• Proficiency with Apex controllers, Triggers, Batch Apex and other programmatic solutions on the Salesforce platform
• Experience working in complex Salesforce environments, preferably with Salesforce Service Cloud.
• Experience with Salesforce integrations and AppExchange products.
• Strong knowledge of ReactJS, JavaScript frameworks, and SLDS framework
• Experience with Salesforce declarative development using Flow. Einstein experience a plus.
• Excellent communication and collaboration abilities.
• Strong problem-solving skills with a keen attention to detail.
• Familiarity with Agile methodologies and tools such as JIRA.
• Ability to thrive in a fast-paced, team-oriented environment
Job Description:
• As part of Technology, you'll have the opportunity to contribute to ground-breaking initiatives that shape Clients digital landscape.
• Leverage cutting-edge technologies like Generative AI to increase productivity, streamline processes, and create seamless experiences for clients, agents, and employees.
• Your expertise fuels innovation, agility, and growth — driving the company's success.
• We are currently seeking a Salesforce Development Lead to join the Customer & Field Service Experience Agile Release Train (ART) within the Service Experience Value Stream (VS).
• As a Salesforce Development Lead, you will play a key role in managing the development teams and driving multiple strategic initiatives that support the achievement of business objectives and priorities.
• You will deliver technology solutions and lead the design, development, and implementation of Salesforce solutions that align with business objectives.
• You will work closely with the domain architects and business stakeholders to customize and optimize our Salesforce platform while also contributing to broader application development initiatives.
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