IT Support Technician (Tier 1)

RESPONSIBILITIES:
Kforce has a client that is seeking an IT Support Technician (Tier 1) in Scottsdale, AZ.

Role Duties & Responsibilities:
* Serve as the first point of contact for technical support requests via phone, email, and ticketing systems
* Troubleshoot and resolve common hardware, software, and connectivity issues, including desktops, laptops, printers, mobile devices, and peripherals
* Accurately document incidents, troubleshooting steps, and resolutions within the ticketing system
* Escalate complex or unresolved issues to Tier 2/3 support teams while providing clear and thorough documentation
* Support user account management, including access requests, password resets, and onboarding/offboarding activities
* Deliver a high level of customer service to both technical and non-technical users across multiple business functions
* Follow established IT procedures, security standards, and service level agreements (SLAs)
* Contribute to knowledge base articles and participate in ongoing process improvement initiatives

REQUIREMENTS:
* Prior experience in a Tier 1 help desk, service desk, or technical support role
* Working knowledge of desktop and laptop hardware, common operating systems, and standard business applications
* Familiarity with basic networking and connectivity troubleshooting (Wi-Fi, VPN, peripherals)
* Experience using ticketing systems and documenting technical issues clearly and accurately
* Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users
* Ability to prioritize tasks, manage multiple requests, and meet defined SLAs in a fast-paced environment
* Attention to detail and a process-driven approach to issue resolution and documentation
* Relevant technical certifications (e.g., CompTIA A+, Network+) or equivalent hands-on experience preferred

This is a contract role to start, four days week onsite in North Phoenix/North Scottsdale area required.

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.