Job#: 3041204 Job Description: Position SummaryThe Digital & IT Technical Specialist Level 1 contributes to the implementation and support of industrial connectivity and data platforms used to collect, normalize, contextualize, and deliver manufacturing and asset data for analytics, reporting, and operational applications. The role performs configuration, troubleshooting, monitoring, and documentation for plant/edge connectivity solutions and associated systems (e.g., historians, SCADA integration, Ignition, IGS), partnering with IT, OT, engineering, and site teams to maintain secure and stable operations.
This role is located in Cleveland, Ohio. Parker Hannifin offers a standard work schedule of 4/1, with four days per week in office with the option of one remote day.- Scope: Site and/or multi-site support for industrial connectivity and data services, including edge connectivity, historian interfaces, and data integration patterns.
- Supervision received: Works under general direction of a senior technical lead, platform owner, or manager. Executes defined work with increasing independence.
- Supervision exercised: None.
The
Digital and IT Sr. Technical Specialist Level 1(Operations & Quality) will have excellent analytical skills to understand and meet business requirements, solve problems using best practices and standard IT solutions. This is a hands-on systems/data analysis and technical role, that collaborates with the business users, technical teams, and vendors for solution implementation projects. You will play a champion role in identifying business requirements, analyzing current state business processes and systems, mapping requirements to future state system capabilities, and configuring, training, implementing, and supporting enterprise solutions.
The role will also be responsible for maintaining/supporting one or more systems supporting manufacturing operations and enhancing/maintaining future state systems post project implementation. Typical methods and tools used include conducting root cause & corrective actions and working with business stakeholders and IT teams to drive improvements.
- Configure and support plant/edge connectivity solutions enabling reliable data movement between OT systems and enterprise platforms.
- Assist with deployment and support of industrial integration components such as IGS, Ignition, and related gateway services.
- Implement and support standard industrial communication methods including OPC UA, MQTT, and common controller/data-source interfaces as directed.
- Data Platform Operations (Historians, Contextualization, and Delivery)
- Support historians and data acquisition pipelines, including tag onboarding, basic naming alignment, and data quality checks.
- Assist in data contextualization activities (e.g., mapping tags to assets/equipment, production lines, work centers, maintaining reference metadata).
- Support data delivery and integration patterns via APIs (e.g., REST), file-based exchange, or platform connectors, following approved standards.
- Monitoring, Reliability, and ISA-95 Level 2 Support
- Provide ISA-95 L2 operational support for connectivity and data platform services:
- Triage incidents, perform root-cause troubleshooting, and restore services within SLA expectations.
- Monitor platform health, connectivity status, and data flow using approved tools and dashboards.
- Execute routine maintenance tasks (service restarts, certificate updates as directed, connector validation, log review).
- Maintain accurate operational documentation (runbooks, configuration records, known error articles).
- Collaboration and Continuous Improvement
- Coordinate with OT, engineering, and IT teams to plan and execute connectivity changes with minimal production impact.
- Contribute to standardization efforts (templates, onboarding checklists, configuration baselines).
- Support secondary touchpoints with manufacturing applications by ensuring data availability and integration readiness.
Qualifications- Bachelor's degree in information technology, Computer Science, Engineering, Automation, or related field
- 5 years or more experience in one or more of the following environments:
- Manufacturing/industrial IT (OT/IT interfaces)
- Systems integration or plant-floor data collection
- Platform operations/support for industrial software
- Hands-on familiarity with one or more:
- OPC UA, MQTT, and basic API integration concepts
- Kepserver, IGS, Azure IoT, HighByte, etc.
- SCADA and historian platforms
- OT and IoT network communication and applying cyber security practices
Preferred Experience / Skills- Hands-on familiarity with one or more:
- OPC UA, MQTT, and basic API integration concepts
- Kepserver, IGS, Azure IoT, HighByte, etc.
- SCADA and historian platforms
- OT and IoT network communication and applying cyber security practices
- Basic networking knowledge relevant to OT environments (e.g., TCP/IP concepts, firewall request workflows, DNS, certificates-under guidance).
- Exposure to data governance concepts (metadata, ownership, lifecycle) and monitoring practices (alerts, dashboards).
- Experience supporting integrations that enable or feed MES/MOM, Tulip, or EAM/CMMS systems (secondary emphasis).
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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