Terms of Employment
W2 Contract, 12 Months (Potential Extension)
This is an onsite role, 5 days per week (Monday - Friday 8am to 5pm) Must be located in the Kansas City area
Overview:
Work with a leading global firm in the industrial manufacturing sector (a specialized sector of Baker Hughes) providing critical infrastructure solutions. We are seeking a motivated IT Technical Analyst / Help Desk Support professional to join a collaborative 5 6 person IT group. In this role, you will act as the primary point of contact for tier-one technical support across the site, managing approximately 20 tickets per day. This position is ideal for an IT professional who enjoys a mix of desktop support and active hands-on hardware troubleshooting within an office and production floor environment.
Key Responsibilities:
Provide comprehensive tier-one help desk technical support for approximately 400 local and remote corporate users.
Triage, troubleshoot, and resolve daily incoming hardware and software tickets using the Fresh Service web-based ticketing system.
Troubleshoot physical hardware setups, including corporate laptops, workstations, enterprise printers, and peripheral devices.
Support and maintain user workstations running strictly within Microsoft Windows 10 and Windows 11 operating systems.
Walk out to the manufacturing production and shipping floor to diagnose and service IT hardware and monitors mounted on mobile production carts.
Collaborate closely with the localized IT infrastructure team to bridge technical knowledge gaps and ensure rapid resolution of complex issues.
Adhere strictly to facility safety regulations, including wearing required personal protective equipment (steel-toed shoes and safety glasses) when visiting production areas.
Required Qualifications:
Minimum of 2+ years of verified IT help desk, desktop support, or technical analyst experience.
Proven technical experience troubleshooting, configuring, and supporting Microsoft Windows 10 and Windows 11 environments.
Demonstrable experience diagnosing and fixing enterprise hardware issues (laptops, desktops, and printers).
Must be completely local to the Liberty, Missouri area and capable of working a rigid Monday through Friday, 8:00 AM 5:00 PM on-site schedule.
Ability to successfully pass a mandatory comprehensive background check and drug screening prior to start.
Strong critical thinking skills, a reliable work ethic, and the ability to work independently as a self-starter.
Preferred Qualifications:
Prior professional experience working within an IT support capacity inside a manufacturing, industrial, or oil and gas environment.
Direct experience utilizing web-based ITIL ticketing systems (such as Fresh Service, though any ticketing platform background is acceptable).
Prior experience supporting remote users or satellite corporate branch offices from a centralized headquarters.
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