Specialist, Customer Data Management

About Carrier:

Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About this role:

Carrier is seeking a Product Owner / Data Analyst to support the Data Center IPMT business group. This hybrid role blends product ownership, business analysis, and hands-on analytics to deliver rapid insights, scalable KPIs, and data-driven decision support.

The successful candidate will serve as the primary analytics intake and prioritization point for IPMT, translating business needs into actionable analytics products while partnering closely with Digital, Finance, and Governance teams to ensure clarity, consistency, and adoption.

Key Responsibilities:

• Serve as the primary analytics point of contact for the Data Center IPMT business, owning intake, prioritization, and backlog management for analytics work.
• Translate business questions, requests, and improvement opportunities into clear user stories, acceptance criteria, and prioritized deliverables.
• Maintain an analytics roadmap aligned to IPMT priorities, dependencies, and Digital funding models.
• Perform rapid, high-impact analysis using existing datasets, dashboards, and tools to deliver timely insights.
• Develop, enhance, and maintain KPIs, dashboards, and reporting that provide transparency into business performance.
• Storytelling insights through executive-ready presentations, dashboards, and written narratives to drive informed decisions.
• Serve as the business subject matter expert for KPIs, definitions, and data usage within IPMT.
• Partner with CHVAC Data Analytics to provide KPI definition inputs, enforce change control, and support documentation standards.
• Collaborate with CHVAC Data Analytics and business teams to distinguish net-new development vs. enhancement of existing funded solutions.
• Identify when requests require deeper data engineering or structural changes and route through agreed intake processes.
• Support adoption of analytics products through stakeholder engagement, enablement, and ongoing support.

Required Qualifications:

• Bachelor's degree
• 5 + years of experience in data analytics, business analytics, and/or product-adjacent analytics roles.
• 5 + years of hands-on experience with Power BI, Excel, and PowerPoint

Preferred Qualifications:

• Proven ability to translate ambiguous business questions into structured analytical work and actionable insights.
• Strong communication and storytelling skills, including experience presenting to business and leadership audiences.
• Experience working with CRM, ERP, or operational data sources.
• Strong organizational, prioritization, and stakeholder management skills.
• Preferred Qualifications
• Experience in a Product Owner, Analytics Product Owner, or hybrid PO/Data Analyst role.
• Familiarity with Agile delivery concepts, backlog management, and user story development.
• Experience with SQL, Power Automate, Power Apps, or similar analytics enablement tools.
• Background supporting manufacturing, capital projects, or data center-related operations.
• Experience contributing to KPI governance, standardization, or analytics operating mode

Additional information:

• Must have unrestricted authorization to work in the USA. No visa sponsoring available

Benefits:

Employees are eligible for benefits, including:

• Health Care benefits: Medical, Dental, Vision; wellness incentives
• Retirement benefits
• Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
• Tuition Assistance

To learn more about our benefits offering, please click here: Work With Us | Carrier Corporate The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

This position may be entitled to short-term cash incentives, subject to plan requirements.

Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Applications will be accepted for at least 3 days from Job Posting Date. Job Posting Date: 03/05/2026

Pay Range:
$79,000.00-$138,250.00
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

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