Sr Software Support Engineer L2 and L3 Support
Los Angeles, CA, US • Posted 8 hours ago • Updated 8 hours ago
Showman Staffing
Dice Job Match Score™
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Job Details
Skills
- L2 Support
- L3 support
- Jira
- Automation
- Customer Support
Summary
Job Title: Senior Software Operations Engineer
Experience: 8+yrs
Location: Northridge LA California USA-Onsite-5 days in weeks
Job: Engagement Type: Full-time
Engineer your Career
We are looking for a Senior Software Operations Engineer in our Software Operations Team who has good technical expertise and strong troubleshooting skills with a good understanding of the medical device domain and passion for customer satisfaction.
You will report to our Software Operations Manager and will play a key technical leadership role for the software and quality organization. You perform the troubleshooting and root cause analysis of software complaints for level 2 and level 3 support with close interaction with Field Support Teams and your contribution will impact patients around the world.
This role involves a blend of software engineering and software operations expertise including deployment, monitoring, troubleshooting, along with leading projects, mentoring junior staff, and collaborating with various teams
We look for team members who are bold inclusive thinkers who create new ideas and bring our best solutions forward to benefit our patients, business partners, and customers. The individual should be self-driven and a strong advocate for seamless customer experience and usability aspects of the product.
A Day in the Life
· Acquire deep technical knowledge about our software as medical device products.
· Investigate customer reported issues, provide clear analysis notes and work with other software teams to respond and resolve within agreed time.
· Report on summary status of field cases and recommended course of actions to resolve.
· Operate as a “customer advocate” in the software product support lifecycle and feedback the Voice of the Customer back into the Product Team.
· Collaborate closely with development teams to report problems in software, propose fixes or design changes.
· Identify opportunities to improve troubleshooting techniques and building diagnostic tools.
· Understand and communicate application workflow and behavior to assist support teams.
· Maintain high standard of quality within the team by establishing good practices and habits.
· Work on initiatives to drive continuously improvements in processes and procedures.
· Follow standards defined by the Food and Drug Administration for the medical device industry.
· Leverage Jira automation for efficient ticket handling as well as generating reports and metrics dashboards with PowerBI integration
Must Have
- Experience in the following areas:
- Critical thinking and problem troubleshooting.
- Experience with Mobile applications and application software.
- Metrics and dashboards with PowerBI
- Experience working with Database
- Scripting and automation
- Automation with Atlassian Tools like Jira
- Good documentation skills
- Python will be ideal. Knowledge of Java json to understand the code will be good to have
Nice to Have
- Experience with MedTetch software solutions and regulatory standards
- Experience with Hypercare processes
- Familiarity with leveraging AI/LLM technologies
- Dice Id: 91166848
- Position Id: 8892568
- Posted 8 hours ago
Company Info
Showman Staffing consulting retains Knowledge required for helping businesses grow in Canada. Without expert guidance, it can otherwise be costly, complicated and risky to leave local laws and legislation open to interpretation.
For small and medium businesses, human resources sometimes gets neglected because owners themselves deal with every business function and process. Outsourcing HR related tasks helps entrepreneurs to focus on business growth. Even for establishments with multiple departments and functions, outsourcing their HR function not only achieves cost efficiencies but offers an excellent solution to address the challenges of talent acquisition and retention.
As a most sort after destination for businesses, Showman Staffing can navigate through local barriers – from culture to compliance – to arrive at a rewarding excellence for your business to thrive in this exciting ever growing marketplace.
We don’t just fulfill your staffing requirements – we get the best people for you.
Our access to 100+ job boards and exhaustive database allows us to intensively search and source the right candidates for right requirements. Talent mapping and effectively matching them to the client’s corporate culture, and subjecting candidates to a rigorous and diligent screening, shortlisting and selection process, with efficiently managed hiring process.
By tapping into the best available talent pool of diversity, we have excelled in providing clients with professionals who have developed into devoted and loyal employees.
Our recruitment and staffing solutions include shortlisting and finalized resource on-boarding, coordinating HR closures. Whether you’re looking for a long-term or temporary staffing solution, our HR specialists can help you locate and enlist the right candidates for the requirements.
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