Service Support Specialist

We are looking for Service Support Specialist for our client in Indianapolis IN.

Job Title: Service Support Specialist

Job Location: Indianapolis IN

Job Type: Contract

Job Overview:

Pay Range: $23.00hr - $28.00hr

Requirement/Must Have:

• Associate's Degree with at least 1+ years previous customer service experience.
• Proven ability to make quick and effective independent decisions.
• Strong organization and planning skills.
• Ability to handle multiple functions at one time.
• Strong verbal and written communication skills.
• Intermediate computer skills including the ability to do some advanced functions within various software packages.
• Ability to develop expert product knowledge for areas of responsibility.
• Ability to work evenings and occasional weekends based on team needs.
• Significant on-the-job training or formalized education in specific area.
• Knowledge and application of fundamental concepts, practices and procedures of the particular field of specialization.

Responsibilities:

• Support customers throughout the service customer journey as part of the operations team.
• Provide operations support to the support network.
• Act as a primary point of contact for service representatives, answering inquiries and analyzing, researching, and troubleshooting a wide range of issues varying in complexity.
• Handle issues related to resource dispatching, case creation, and spare parts availability distribution.
• Provide phone support to field representatives.
• Maintain excellent workload management balancing multiple tasks efficiently while maintaining a high level of quality in a fast-paced environment.
• Communicate proactively and effectively with teammates, stakeholders, leadership, and other colleagues.
• Identify problem areas and recommend corrective solutions.
• Maintain documentation according to established guidelines as required by specific job responsibilities.
• Contribute independently or with a team towards a program or department goal or service.
• Interface with internal customers and departments.
• Maintain and continuously improve the quality system and achieve quality objectives through daily actions.

Nice to Have:

• Bachelor's degree in business, finance, accounting, or supply chain.
• SAP experience.
• Salesforce experience.
• Advanced skills in data entry, Google Apps and Drives, and MS Office.

Skills:

• Customer Service focused.
• Positive attitude.
• Empathetic.
• Agile learner.
• Resource dispatching.
• Case creation.
• Troubleshooting.
• Workload management.

Qualification And Education:

• Associate's Degree.
• 1+ years of customer service experience.

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• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities