Apply Now

ServiceNow Architect - NowAssist ITSM

Philadelphia, PA, US • Posted 12 hours ago • Updated 44 minutes ago

Contract Independent

On-site

Judge Group, Inc.

Fitment

Dice Job Match Score™

⭐ Evaluating experience...

Job Details

Skills

ServiceNow
IT Operations
FOCUS
Embedded Systems
Operational Efficiency
Reasoning
Orchestration
Routing
Artificial Intelligence
Scripting
Business Rules
Access Control
Workflow
Performance Tuning
Configuration Management Database
Change Request Management
IT Service Management
Middleware
Release Management
Privacy
Marketing

Summary

Location: Philadelphia, PA
Description:

Job Title:
ITSM Platform Architect - AI-Enabled ITSM

Location: Philadelphia, PA

Full-Time

Summary:
Seeking a senior ITSM Platform Architect to support onshore IT operations with a strong focus on AI-enabled ITSM architecture and operations. This role leads the design and implementation of advanced AI agents embedded within ITSM processes, driving automation, intelligent decisioning, and operational efficiency in a live enterprise environment.

Required / Mandatory Skills:

8+ years of hands-on experience with an enterprise ITSM platform, with deep expertise in ITSM architecture and operations
Proven experience designing and building AI Agents on an ITSM platform beyond standard out-of-the-box AI features, including:
- Agent workflows
- Autonomous decisioning
- Contextual reasoning
- Orchestration and escalation logic
Strong expertise in AI-assisted ITSM capabilities, including:
- Incident summarization
- Case deflection
- Intelligent routing
- Virtual agent integration with AI agents
Advanced platform development skills, including:
- Server-side and client-side scripting
- Business rules and access controls
- Workflow and flow-based automation
- Performance optimization
Strong understanding of ITSM data models, CMDB, and core ITSM processes (Incident, Problem, Change, Request)
Experience integrating the ITSM platform with enterprise systems using APIs, middleware, and event-driven patterns
Solid knowledge of platform governance, upgrades, release management, and best practices

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.

Contact:

This job and many more are available through The Judge Group. Please apply with us today!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: cxjudgpa
Position Id: 1131008
Posted 12 hours ago

Company Info

About Judge Group, Inc.

The Judge Group, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better.

Our services are successfully delivered through a network of more than 30 offices across the United States, Canada, and India. The Judge Group is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government (including aerospace and defense), manufacturing, and technology and telecommunications.

Go to company profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

IAM Architect

Burlington, New Jersey

•

Today

Location: Burlington, NJ Salary: $150,000.00 USD Annually - $160,000.00 USD Annually Description: Senior Identity & Access Management (IAM) Architect Position Overview Senior IAM Architect to lead the design and execution of our enterprise Identity and Access Management strategy. This role will focus on integrating a large and diverse application ecosystem into SailPoint as the centralized IAM platform, while supporting SOX compliance and introducing advanced identity capabilities. This is

Contract

USD 150,000.00 - 160,000.00 per year

Software Engineer (AI)

Edgewater Park, New Jersey

•

Today

Location: Edgewater Park, NJ Salary: $110,000.00 USD Annually - $115,000.00 USD Annually Description: Our client is currently seeking a Software Engineer (AI) Location: hybrid, 4 days a month to Edgewater Park, NJ Experience ~5 years of relevant experience Core Responsibilities Develop, maintain, and enhance Power BI reports Partner with business stakeholders and non-technical users to gather requirements Provide guidance on AI readiness, specifically: Large Language Models (LLMs)Creat

Contract

USD 110,000.00 - 115,000.00 per year

System Engineer

Malvern, Pennsylvania

•

Today

Location: Malvern, PA Description: Our client is currently seeking a System Engineer 1+ Year Contract Malvern, PA (hybridonsite Tuesdays, Wednesdays, and Thursdays) Senior Platform Engineer | Experience Telemetry Engineer Client is building a next generation Digital Employee Experience (DEX) capability focused on preventing technology issues before they impact how work gets done. As a DEX Engineer, you will play a foundational role in engineering the telemetry and data architecture that ena

Contract

Technical Scrum Master

Malvern, Pennsylvania

•

Today

Location: Malvern, PA Description: Our client is currently seeking a Technical Scrum Master 6+ Month Contract (can extend long term) Malvern, PA (hybridonsite Tuesdays, Wednesdays, and Thursdays) Responsibilities This person will serve as the Technical Scrum Master for the Investment Analytics Team. This team owns all the MLE and ML Ops engineering, development, and implementation for AI Garage models. The candidate must be highly skilled and experienced in scrum practices, including very

Contract

Search all similar jobs