Data Center Technician

Job Title: Data Center Technician

Job Location: Durham, NC

Job Type: Contract

Job Overview:

Requirement/Must Have;

• 2 5 years of experience as a data center technician.
• Experience with hardware, IT, and cabling management in compute, storage, and network environments.
• CompTIA A+ or equivalent experience.
• CompTIA Server+ or equivalent experience.
• CCENT or equivalent experience.
• Experience with Windows operating systems.
• Ability to perform diagnostics and troubleshooting following standard procedures.
• Ability to replace faulty hardware components with minimal disruption.
• Ability to complete assigned tickets efficiently while meeting service expectations.
• Strong analytical skills and attention to detail.
• Strong communication and documentation skills.
• Ability to work with internal and external stakeholders.

Experience:

• 2 5 years of experience as a data center technician.
• Experience supporting data center hardware startups, shutdowns, diagnostics, and decommissioning.
• Experience in hardware installation, staging, labeling, grounding, and cabling.
• Experience with scripting tools such as PowerShell, Python, or Bash is preferred.

Responsibilities:

• Prepare, stage, set up, and perform data center hardware startups and shutdowns, including racks, hard drives, and switches, following provided instructions and standard procedures.
• Assist and guide other technicians in completing challenging or complex tasks.
• Perform diagnostics and troubleshooting, identify root causes of issues, and replace faulty components with minimal customer and business disruption.
• Perform post-execution quality checks and verify that grounding, staging, labeling, and cabling are completed properly according to safety protocols and deployment standards.
• Decommission hardware for simple changes and refreshes, such as memory upgrades and operating system rebuilds, following standard procedures.
• Follow procedures to communicate, report, and escalate incidents to appropriate management.
• Participate in daily safety briefings, complete required safety training, and comply with safety procedures.
• Contribute to a positive team environment by sharing information, participating in team meetings, asking questions, and staying informed about team progress.
• Proactively share relevant information to support workflow efficiency and reduce the impact of changes on others.
• Complete assigned tickets efficiently while meeting or exceeding established service expectations.
• Maintain accountability for service quality, task completeness, and the overall user experience.
• Develop a strong understanding of the client s business and maintain a client-focused approach when completing tasks.

Should Have:

• Associate degree in Computer Science, Computer Engineering, Information Technology, or equivalent experience preferred.
• CCNA certification preferred.
• MCP or MCSE certification preferred.
• Scripting experience with PowerShell, Python, or Bash preferred.
• Experience creating documentation such as knowledge base articles, standard operating procedures, and lessons learned.

Skills:

• Data center support.
• Hardware installation and decommissioning.
• Server support.
• Compute, storage, and networking support.
• Cabling management.
• Diagnostics and troubleshooting.
• Windows OS support.
• Ticket management and SLA adherence.
• Documentation and knowledge base creation.
• Safety compliance.
• Team collaboration.
• Client-facing communication.

Qualification and Education:

• Associate degree in Computer Science, Computer Engineering, Information Technology, or equivalent experience preferred.
• CompTIA A+ or equivalent experience.
• CompTIA Server+ or equivalent experience.
• CCENT or equivalent experience.
• CCNA certification preferred.
• MCP or MCSE certification preferred.