This is 100% onsite work position based in Tallahassee,FL. Applyonly if you are willing to relcoate.
Education: A bachelor’s degree from an accredited college or university in Computer Science, Information Systems, or other related field
Required Experience:
5+ years of experience in the provision of Tier 2 customer support for desktop computers,printers, scanners, etc.;
• Experience installing, troubleshooting, and supporting desktop applications and operating systems (OS), including, but not limited to, Windows OS, Office, Outlook, and Internet Explorer;
• Experience installing and troubleshooting computer hardware and software, including, but not limited to, PCs, printers, and peripherals in both a network and standalone environment.
Preferred Experience:
Experience solving computer problems over the phone and troubleshooting PC and peripheral-related problems;
• Knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP);
• Experience with installing and troubleshooting 3270 emulation software;
• Experience installing, diagnosing, and repairing hardware to include, but not be limited to, hard drives, Random Access Memory (RAM), processors, Compact Disc Rewritable (CD-RW), Digital Versatile Disk Rewritable (DVD-RW), multimedia kits, and other peripherals;
• Experience using imaging software for deploying desktop PCs;
• Experience providing Voice Over Internet protocol (VoIP) phone support and Virtual Private Network (VPN) client support;
• Experience working for a criminal justice agency;
• Knowledge of IT standards in a criminal justice environment; and
• Experience supporting end users in a criminal justice environment.
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