Desktop / Personal Computer (PC) Support Technician

job summary:

Scope of Work/Job Characteristics

The PC Support Technician will serve as the principal line of communication for the project team. The duties and responsibilities of this position are as follows:

Configure and install software for IT user desktops and laptops;

Perform software installations and rollout of new software packages, upgrades, and new desktops

hardware;

Maintain desktop software and hardware;

Support the mobile workforce;

Provide Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based Local Area Network (LAN) systems;

Troubleshoot problems using scripts and checklists as guides;

Escalate to Tier 3 support technical support;

Documents problems and resolutions;

Perform end-user training, as required;

Provide quality customer service;

Participate in the testing and evaluation of new desktop packages; and

Implement prototypes to validate technical requirements and vendor specifications.

Required Qualifications

A bachelor's degree from an accredited college or university in Computer Science, Information Systems, or other related field, or four (4) years of equivalent work experience is required.

Relevant experience may be substituted for education on a year-for-year basis when applicable. The Department requires the following experience, skills, and knowledge for this position:

Two (2) or more years of experience in the provision of Tier 2 customer support for desktop computers, printers, scanners, etc.;

Experience installing, troubleshooting, and supporting desktop applications and operating systems (OS), including, but not limited to, Windows OS, Office, Outlook, and Internet Explorer; and

Experience installing and troubleshooting computer hardware and software, including, but not limited to, PCs, printers, and peripherals in both a network and standalone environment.

NOTE: In addition to the above list, the selected Candidates must successfully complete a Level II Background Check.

Preferred Qualifications

The Department prefers the Candidates to have the following experience, skills, and/or knowledge for this position:

Experience solving computer problems over the phone and troubleshooting PC and peripheral-related problems;

Knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP);

Experience with installing and troubleshooting 3270 emulation software;

Experience installing, diagnosing, and repairing hardware to include, but not be limited to, hard drives, Random Access Memory (RAM), processors, Compact Disc Rewritable (CD-RW), Digital Versatile Disk Rewritable (DVD-RW), multimedia kits, and other peripherals;

Experience using imaging software for deploying desktop PCs;

Experience providing Voice Over Internet protocol (VoIP) phone support and Virtual Private Network (VPN) client support;

Experience working for a criminal justice agency;

Knowledge of IT standards in a criminal justice environment; and

Experience supporting end users in a criminal justice environment.

location: Tallahassee, Florida

job type: Contract

salary: $30 - 35 per hour

work hours: 8am to 5pm

education: No Degree Required



responsibilities:

Scope of Work/Job Characteristics

The PC Support Technician will serve as the principal line of communication for the project team. The duties and responsibilities of this position are as follows:

• Configure and install software for IT user desktops and laptops;
• Perform software installations and rollout of new software packages, upgrades, and new desktops
• hardware;
• Maintain desktop software and hardware;
• Support the mobile workforce;
• Provide Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based Local Area Network (LAN) systems;
• Troubleshoot problems using scripts and checklists as guides;
• Escalate to Tier 3 support technical support;
• Documents problems and resolutions;
• Perform end-user training, as required;
• Provide quality customer service;
• Participate in the testing and evaluation of new desktop packages; and
• Implement prototypes to validate technical requirements and vendor specifications.

qualifications:

Required Qualifications

A bachelor's degree from an accredited college or university in Computer Science, Information Systems, or other related field, or four (4) years of equivalent work experience is required.

Relevant experience may be substituted for education on a year-for-year basis when applicable. The Department requires the following experience, skills, and knowledge for this position:

Two (2) or more years of experience in the provision of Tier 2 customer support for desktop computers, printers, scanners, etc.;

Experience installing, troubleshooting, and supporting desktop applications and operating systems (OS), including, but not limited to, Windows OS, Office, Outlook, and Internet Explorer; and

Experience installing and troubleshooting computer hardware and software, including, but not limited to, PCs, printers, and peripherals in both a network and standalone environment.

NOTE: In addition to the above list, the selected Candidates must successfully complete a Level II Background Check.

Preferred Qualifications

The Department prefers the Candidates to have the following experience, skills, and/or knowledge for this position:

Experience solving computer problems over the phone and troubleshooting PC and peripheral-related problems;

Knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP);

Experience with installing and troubleshooting 3270 emulation software;

Experience installing, diagnosing, and repairing hardware to include, but not be limited to, hard drives, Random Access Memory (RAM), processors, Compact Disc Rewritable (CD-RW), Digital Versatile Disk Rewritable (DVD-RW), multimedia kits, and other peripherals;

Experience using imaging software for deploying desktop PCs;

Experience providing Voice Over Internet protocol (VoIP) phone support and Virtual Private Network (VPN) client support;

Experience working for a criminal justice agency;

Knowledge of IT standards in a criminal justice environment; and

Experience supporting end users in a criminal justice environment.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.