Oracle CC&B Analyst on W2

Role: Oracle CC&B Analyst on W2

Location: Remote, Prefer Candidates in DC, Baltimore MD, Chicago IL, Phili

Duration: One Year Contract                                                                                                                                                                           

Top Skills'' Details

MINIMUM QUALIFICATIONS
• Bachelor''s degree in Computer Science or related discipline and typically 4 to 7 years experience in Information Technology or, in lieu of a degree, 6 to 9 years of relevant work experience.
• Proficiency with data analysis in Microsoft Excel
• Experience leading small IT projects or sub-teams and knowledge of IT project management.
• Strong problem solving and analysis ability.
• Excellent communications skills (written and verbal)
• Ability to work with remote project teams

Oracle CC&B / Utility Systems Knowledge
Strong understanding of Customer Care & Billing (CC&B) and how utility systems operate across billing, payments, credit, and collections.

Meter‑to‑Cash Process Expertise
End‑to‑end understanding of the utility lifecycle (meter → usage → rates → billing → payment → collections) and how issues surface within that flow.

Business–Technical Translation
Ability to listen to business users describe problems and translate those symptoms into system‑level context for engineers and system integrators.

Cross‑Team Coordination & Workflow Management
Experience keeping work moving across business stakeholders, Accenture (system integrator), and internal engineering teams, preventing bottlenecks and misalignment.

Systems Thinking & Issue Triage
Ability to see the “big picture” across multiple OpCos (BGE, PECO, ComEd), understand dependencies, and identify where issues likely originate.

Communication & Stakeholder Management
Clear, confident communication with both technical and non‑technical audiences; ability to facilitate productive conversations and alignment.

Regulated Utility Environment Awareness
Understanding that utilities operate under state‑level regulatory and financial rules, which directly impact system behavior and solution design.

Execution & Follow‑Through
Strong ownership mindset to track issues from identification through resolution and ensure nothing stalls between teams.

Job Description

PRIMARY DUTIES AND ACCOUNTABILITIES
• Perform, manage, and appropriately document work activities relating to IT service portfolios or products in support of our business partners. Lead IT activities required to manage service level agreements. Assist others in long range portfolio planning and prioritizing work and work schedule within the confines of current year financial commitments. (45%)
• Assist in creation of documentation for products and services. Use best practices to improve products and services provided to business unit partners, and monitor adherence within Team/Group to standards as defined within the Management Model (15%)
• Maintain and enhance engagement with business and IT partners and other stakeholders (15%)
• Establish positive team environment by proactively assisting and training less experienced personnel. Provide performance and development feedback as required (15%)
• Maintain technical knowledge and business acumen within own discipline

JOB SCOPE
• Utilize understanding of customer''s business needs to determine requirements
• Applies technical expertise to plan, design, build or support required products and processes
• Help other team members learn appropriate theories, practices and principles that relate to their skill set portfolio
• As assigned, manage budget for area of responsibility
• As assigned, manage working relationship with outsourcing partners

Additional Skills & Qualifications

PREFERRED QUALIFICATIONS
• Customer Care and Billing (CC&B) knowledge and experience in the financial area of CC&B
• Knowledge of Meter to Cash Flow – Especially in the Financial Area (Financial Transactions, Payments, Adjustments, and Credit/Collections)
• Strong debugging and problem-solving skills
• Strong Organizational and Project Management Skills
• Ability to lead teams
• Ability to drive in-flight work tasks to completion
• SQL – Ability to write & refine queries to analyze problems
• Ability to drive in-flight work tasks to completion
• Experience working with SCRUM, Kanban, or other Agile development environments
• Self-motivated and able to prioritize and manage workload and meet critical project milestones and deadlines
• Excellent interpersonal, communication, negotiation, and collaboration skills

Prior experience supporting multiple utilities or operating companies (OpCos) is beneficial, as this role requires maintaining broad visibility across BGE, PECO, and ComEd rather than deep ownership of a single area.
Experience working alongside large system integrators such as Accenture is helpful, particularly in understanding how vendor teams operate, deliver solutions, and require coordination and follow‑up.
A general awareness of Java‑based systems and SQL is a plus. While this role does not involve coding, familiarity with how CC&B interacts with code and data can improve effectiveness when working with senior engineers.