Help Desk Operator

Phoenix, AZ, US • Posted 1 day ago • Updated 1 day ago
Contract Independent
Contract W2
On-site
Depends on Experience
Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

  • Help Desk Operator
  • Active Directory
  • Customer Service
  • Virtual Private Network
  • Printers

Summary

Job Title: IT Help Desk Operator

Location: Phoenix, AZ (Hybrid)

Duration: Long Term Position

Description:

IT Help Desk Operator: Position is 100% on site at 2010 W. Encanto Blvd. from 11pm-7am. Local Only
Answering incoming calls for IT-related support.
Provide triage/troubleshooting steps to resolve complex technical issues related to Internet connectivity, PC/Desktop systems, printers, etc.
Assist with Active Directory password resets, VPN tunnel configurations, etc.
Provide excellent customer service in high stress or contentious situations.
Work with vendors to identify root cause issues.
Coordinate system outages to leadership and work with Tier II and III teams to keep customers informed on progress.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 80122034
  • Position Id: 8909728
  • Posted 1 day ago
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