Help Desk Representative

Phoenix, AZ, US • Posted 4 hours ago • Updated 4 hours ago
Contract W2
No Travel Required
On-site
Up to $24/hr
Fitment

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Job Details

Skills

  • Help Desk
  • Troubleshooting
  • Desktop Support
  • Technical Support
  • Customer Service
  • Active Directory
  • VPN
  • Night Shift

Summary

Employment Type: Contract - W2

Duration: Minimum 6 months; this contract may be extended based on business needs, with potential opportunities for conversion to a full-time position

Work Schedule: 11:00 PM - 7:00 AM Arizona time

Work Model: 100% Onsite in Phoenix, AZ

Job Responsibilities:

  • Answering incoming calls for IT-related support.
  • Provide triage/troubleshooting steps to resolve complex technical issues related to Internet connectivity, PC/Desktop systems, printers, etc.
  • Assist with Active Directory password resets, VPN tunnel configurations, etc.
  • Provide excellent customer service in high-stress or contentious situations.
  • Work with vendors to identify root cause issues.
  • Coordinate system outages to leadership and work with Tier II and III teams to keep customers informed on progress.

Skills Preferred:

  • CompTIA A+ certification.

Education Required:

  • High School Diploma.

Experience Required:

  • IT Help Desk Experience (Willing to work 11 PM - 7 AM Arizona time).

Experience Preferred:

  • Previous experience working for DPS or law enforcement.

Education:

  • Associate (Preferred)

Experience:

  • Desktop support: 2 years (Required)
  • Help desk: 2 years (Required)
  • Active Directory: 1 year (Preferred)
  • VPN: 1 year (Required)
  • Local candidates only
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10430912
  • Position Id: 10190
  • Posted 4 hours ago
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