Peoplesoft HCM Consultant

System Analyst 3 (Peoplesoft HCM)

Location: Austin, TX (Remote)

Job Type: Contract

Job Description:

Required Skills:

Experience preparing and presenting executive-level presentations.

Experience gathering and presenting applicable data in support of a variety of audits and open records requests.

Experience in interpreting contractual language and integrating it into daily workflows, while consistently holding vendors accountable to contractual requirements

Extensive experience supporting the Talent Management modules (TAM/CG, OnBoarding, and/or Performance Management)

Experience preparing WCAG 2.1-compliant materials for distribution.

Extensive knowledge and experience performing system configuration changes for Taleo, TAM/CG, and/or Performance Management.

Extensive experience creating and managing a strategic roadmap by combining strong planning skills, functional insight, and effective cross-functional communication

Extensive knowledge and experience managing the Approval Workflow Engine (AWE) for a Peoplesoft recruiting system, and/or Performance Management

Extensive technical skillsets needed with App Designer, Integration Broker, assorted SQR/SQL, BI Publisher, SAP Business Objects, etc. to support functional responsibilities.

Extensive knowledge supporting and providing oversight with Recruiting or Performance Management batch jobs, i.e., Run My Jobs (RMJ)

Extensive familiarity with support tools such as PUM, Fluid and Elastic Search.

Extensive knowledge of security best practices, NIST standards, and multi-tenancy applicability for a statewide ERP instance.

Extensive experience developing test scripts and executing structured UAT and regression testing for PeopleSoft HCM functional enhancements, patches, and PUM updates.

Experience supporting cross module integrations within a large ERP environment, including troubleshooting data flow issues, coordinating with technical teams, and resolving integration failures across HR, Recruiting, or Performance Management modules.

Knowledge of Information Technology Infrastructure Library (ITIL) principles and practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business

Preferred Skills:

Extensive knowledge and understanding of State of Texas applicable policies.

Experience administering OnBoarding-related security and workflow routing, including resolving new hire access issues, task failures, role assignments, and onboarding workflow discrepancies.

Experience performing functional project management activities in support of CPA’s CAPPS program

Extensive Texas public sector experience, directly working for or supporting a large network (30 or more) of Texas state government agencies

Experience providing Tier 2 Service Desk Support for a large network (30 or more) of agencies with a Managed Services vendor providing Tier 3.

Provides first-line Level 2 support for the most complex, high-profile agencies with statutory service requirements. Those duties include, but are not limited to:

Intake assessment.

• Service request review and initial analysis to determine appropriate triage level.
• Advanced troubleshooting
• Diagnose and resolve issues related to system configuration, data inconsistencies, workflows, and module-specific problems.
• Reproduce user errors, analyze logs, and investigate database-level or integration-level issues.
• Configuration and System Adjustments
• Make moderate-to-advanced ERP configuration changes that require deeper system knowledge.
• Validate that configurations follow business requirements and don’t break existing processes.
• Incident Escalation and Coordination
• Perform safe data updates or corrections when allowed (e.g., fixing stuck transactions, adjusting master data, clearing queues).
• Maintain data integrity and follow change-control procedures.
• Integration and Interface Support
• Investigate issues involving interfaces, APIs, imports/exports, or middleware.
• Work with Managed Services vendor and CPA IT to diagnose failures between ERP and other systems and tools.
• System Monitoring and Performance Support
• Review system logs, performance metrics, batch jobs, and scheduled tasks.
• Identify patterns and recurring issues; recommend improvements.
• Provide assistance and guidance to junior CAPPS Service Desk analysts.
• Coordination with the submitting agency to ensure their Level 1 or Delegated Administration duties are being handled as expected.

Responsible for functional CAPPS HR/PY tower expertise as it relates to the high-profile agencies, including, but not limited to:

• Workforce Administration
• Payroll Interface
• Commitment Accounting
• Time and Labor
• TAM/CG
• HR Security Set-up and row-level security
• Interpret and apply state statutes, HR policies, and labor regulations

Responsible for ensuring CAPPS adheres to the Family Medical Leave Act (FMLA).

Responsible for providing functional support for the CAPPS HR/PY applications, and shall be a point of contact for CAPPS agencies as applicable.

Responsible for the CAPPS HR/PY functional design phase, which includes creating and/or reviewing Functional Design Documents (FDDs), performing functional configuration system changes, and other functional activities assigned. Functional configurations include, but are not limited to, PeopleSoft delivered features (e.g., Page and Field Configurator, Drop Zones, Event Mapping, Page Composer, and others).

Responsible for technical skillsets for applicable tools, including, but not limited to:

• Understanding Application Designer (records, fields, pages, components)
• Integration Broker (Web Services, REST/SOAP Integrations)
• SQR and BI Publisher report customization
• SQL Proficiency

Understanding of PeopleSoft security, inclusive of the client’s multitenancy requirements

Planning, designing, developing, implementing, supporting, and maintaining the information technology security measures to safeguard system information.

Responsible for tools and environment knowledge, including, but not limited to:

•  PUM (PeopleSoft Update Manager) and Change Assistant
•  Fluid UI changes and page navigation
•  Lifecycle management and selective adoption
•  Elasticsearch/Search Framework
• Data migration and compare reports

Responsible for cross-functional collaboration, including, but not limited to:

• Strong problem-solving and troubleshooting
• Ability to interpret the State of Texas HR policies into system configuration and code modifications
• Requirements gathering for applicable break/fix or system enhancements
• Documentation and testing (UAT, regression testing)