SAP Concur Travel & Expense Specialist

Work Arrangement: Boston, MA
Role: SAP Concur Travel & Expense Specialist

Job Summary

We are seeking an experienced SAP Concur Travel & Expense Specialist with strong hands-on experience in Concur Travel & Expense implementations, configuration, integrations, workflows, expense policies, audit rules, and corporate card (PCard) programs.

The ideal candidate will have experience integrating SAP Concur with SAP ERP and/or SAP S/4HANA, supporting global Concur rollouts, managing country-specific tax requirements, and working closely with Finance, Accounting, IT, and offshore development teams.

The candidate will be responsible for both functional administration and production support, including configuration, user access, workflow management, troubleshooting, expense policy administration, corporate card operations, and continuous process improvement.

 Must-Have Skills

• Strong SAP Concur Travel & Expense experience
• Concur implementation experience
• Concur configuration and administration
• SAP Concur integration with SAP ERP / SAP S/4HANA
• Expense policy configuration
• Complex audit rules
• Workflow configuration
• User access and security
• Global Concur rollout experience
• Country-specific tax requirements
• Corporate Card / PCard program experience
• Production support and troubleshooting
• Strong Finance/Accounting collaboration experience
• Offshore team coordination

Key Responsibilities

1. SAP Concur Implementation & Configuration

• Participate in and support SAP Concur implementations.
• Configure Concur Travel & Expense based on business requirements.
• Configure:
• Expense policies
• Approval workflows
• Audit rules
• User access
• Expense categories
• Corporate card programs
• Support system enhancements and configuration changes.

2. SAP Integration

• Integrate SAP Concur with SAP ERP and SAP S/4HANA.
• Work with Finance and IT teams to ensure accurate data flow between Concur and SAP.
• Support integration troubleshooting and issue resolution.
• Coordinate with technical teams for custom integrations and enhancements.
• Work with offshore development teams to ensure successful delivery.

3. Global Concur Rollouts

• Support global Concur implementations and rollouts.
• Configure solutions based on country-specific business and regulatory requirements.
• Support country-specific tax requirements.
• Ensure travel and expense processes comply with local requirements.

4. Expense Policy & Audit Management

• Define and configure complex expense policies.
• Develop and maintain expense audit rules.
• Ensure expense submissions comply with corporate policies.
• Review and resolve policy exceptions.
• Support approval and audit workflows.

5. Travel & Expense Operations

• Process and review expense reports for:
• Accuracy
• Completeness
• Policy compliance
• Ensure expense processing meets defined SLAs.
• Respond to employee questions regarding:
• Expense submissions
• Reimbursements
• System access
• Provide guidance to T&E processing teams.

6. Corporate Card / PCard Administration

• Support corporate card program operations.
• Manage cardholder setup and maintenance.
• Research card transactions.
• Investigate and resolve transaction exceptions.
• Ensure card transactions are properly reconciled with expense reports.

7. Production Support

• Troubleshoot production issues within SAP Concur.
• Investigate system and workflow issues.
• Perform root-cause analysis.
• Coordinate with SAP, IT, Finance, and offshore teams for resolution.
• Provide timely support to end users.
• Maintain knowledge articles and troubleshooting documentation.

8. Finance, Accounting & IT Collaboration

• Act as a liaison between:
• Finance
• Accounting
• IT
• T&E Operations
• Business Users
• Offshore Development Teams
• Translate business requirements into functional solutions.
• Coordinate issue resolution and system enhancements.

9. Compliance & Controls

• Maintain documentation supporting:
• Internal controls
• SOX compliance
• Audit readiness
• Ensure expense processes follow approved policies and controls.
• Maintain accurate configuration and process documentation.

10. Process Improvement

• Identify opportunities to improve T&E processes.
• Support:
• Workflow redesign
• System enhancements
• Process automation
• Documentation improvements
• Analyze recurring issues and recommend permanent solutions.
• Develop and maintain a knowledge base of common issues and resolutions.

Required Technical / Functional Skills

SAP Concur

• Concur Travel
• Concur Expense
• Concur configuration
• Concur workflows
• Concur user administration
• Concur audit rules
• Expense policies
• Travel & Expense operations

SAP Integration

• SAP Concur + SAP ERP
• SAP Concur + SAP S/4HANA
• Integration troubleshooting
• Finance/Accounting integrations

Corporate Cards

• PCard / Corporate Card
• Cardholder administration
• Transaction reconciliation
• Exception management

Global / Compliance

• Global Concur implementations
• Country-specific tax requirements
• SOX controls
• Audit readiness
• Expense compliance

Preferred Qualifications

• Experience with large-scale global Concur implementations.
• SAP Concur certification is a plus.
• Experience working with SAP Finance processes.
• Strong knowledge of Accounts Payable and employee reimbursement processes.
• Experience working with offshore delivery teams.
• Experience in Agile environments.
• Strong documentation and process-management skills.