JOB DESCRIPTION:

Concur (T&E) Business Purpose Justification

ITS is taking on administrative ownership of Concur, the university's travel and expense platform, under the same June 30 go-live target. Concur carries significant access and security management complexity that requires hands-on system admin capacity beyond what the current team can support in parallel with Jaggaer. This contractor will execute access remediation, map T&E workflows, align Finance and Travel business owners on the ITS support model, and ensure integration dependencies with Workday Financials are identified and resolved before go-live. This role is essential to delivering a clean, on-schedule transition without disrupting day-to-day expense operations for the university.

• Top technical or soft skills
  • Experience with Workday is strongly preferred.
  • Demonstrated willingness to learn and take on additional responsibilities across the finance function, beyond Concur-related tasks.
  • Familiarity with ServiceNow and Jira is preferred.
  • Strong communication skills, including proactively escalating issues and seeking support from management when needed.

• How many years of experience? 3 plus years
• Round of interviews: 2

The Division of Information Technology Services (ITS) seeks a hands-on BSA Contractor to support the ITS administration transition of Concur, the university's travel and expense (T&E) platform. ITS is assuming full system ownership by June 30, 2025, and needs an experienced contractor to drive access remediation, workflow documentation, and stakeholder alignment alongside the ITS ERP Applications team.

Hybrid work schedule: This role is hybrid with on-site presence 3 days a week in the Boston office.

Other duties as required: This role requires flexibility to support evolving transition needs, including cross-functional coordination, documentation, and stakeholder engagement as the go-live date approaches.

Qualifications

Education

Bachelor's degree in Information Systems, Business Administration, Finance, or a related field, or equivalent work experience.

Experience

3+ years of BSA or system administration experience with Concur or a comparable T&E / expense management platform.

Working knowledge of Workday Financials specifically expense reporting workflows and Concur-to-Workday integration points.

Demonstrated ability to document business process workflows, approval configurations, and system access models.

Experience with role-based access management and security remediation in enterprise financial applications.

Proven ability to manage competing priorities and deliver in lean, fast-moving environments.

Skills & Competencies

Solid understanding of T&E business processes expense policy, reimbursement workflows, approval chains, and audit controls.

Proficiency with Jira or comparable project tracking tools.

Clear written and verbal communication skills; able to work effectively with Finance and business stakeholders.

Self-directed with strong organizational and documentation skills.

Additional Requirements

Hybrid role; on-site presence in Boston required as needed.

Must be available ASAP to support pre-go-live activities through June 30, 2025, with potential for extension.

Key Responsibilities & Accountabilities

System Administration & Access Remediation

Perform day-to-day Concur system administration tasks during the ITS transition period.

Ensure role configurations align with ITS security standards and audit requirements.

Workflow Documentation & Current-State Mapping

Document current-state Concur T&E workflows, approval chains, expense policies, and system configurations.

Identify and map integration touchpoints with Workday Financials; flag dependencies requiring resolution before go-live.

Contribute to the ITS RACI, transition plan, and go-live readiness documentation.

Stakeholder Engagement & Ownership Model Definition

Engage Finance and Travel business owners to define and validate the ITS vs. business ownership and support model.

Facilitate alignment sessions to confirm operational responsibilities, escalation paths, and transition acceptance criteria.

Go-Live Readiness & Transition Support

Track milestones and maintain Jira as transition tasks are completed.

Support go-live readiness validation and contribute inputs to weekly executive reporting.