Engagement Type
Contract
Short Description
SENIOR BA -
WORKDAY BENEFITS INTEGRATION SUPPORT
The Department of Administrative Services is seeking an experienced
Senior Business Analyst to support stabilization and troubleshooting of
integrations between Workday and external benefits providers.
Complete Description
*Local Candidates Only
State Agency: Dept. of Administrative Services (DOAS)
Title: SENIOR BUSINESS ANALYST -
WORKDAY BENEFITS INTEGRATION SUPPORT
Workday ERP / Benefits
Provider Integrations
Position Overview
We are seeking an experienced
Senior Business Analyst to support stabilization and troubleshooting of
integrations between Workday and external benefits providers. The analyst will
serve as a bridge between business stakeholders, Workday functional and technical
teams, integration developers, and benefit provider teams.
The primary focus is to trace
issues across multiple integrations and determine whether observed behavior is
caused by source data, Workday configuration, benefit or retirement plan
configuration, integration logic, transaction processing, or expected system
behavior. This role requires a hands-on analyst who can investigate issues
across system boundaries and drive them toward resolution.
Key Responsibilities
- Analyze
and troubleshoot Workday-to-benefits-provider integrations and the data
exchanged between systems.
- Trace
employee lifecycle, benefits, and payroll-related transactions end-to-end,
including hires, transfers, job changes, compensation changes, payroll
events, terminations, and other transactions affecting benefit
eligibility, enrollment, contributions, or reporting.
- Investigate
reported discrepancies and determine the root cause: data issue, Workday
configuration, benefit plan configuration, integration logic or mapping,
timing or processing issue, provider-side processing, or expected system
behavior.
- Review
integration outputs, inbound and outbound files or messages, logs,
reports, Workday transactions, and provider responses to identify where an
issue originates.
- Work
with benefits and retirement subject matter experts to understand
applicable business rules, expected results, and business impact.
- Collaborate
with Workday functional teams, developers, integration teams, benefit
providers, vendors, and other stakeholders to validate findings and
implement or recommend corrective actions.
- Document
root-cause analysis, findings, business rules, and recommended resolutions
in a format that can be understood by both technical and business
audiences.
- Help
distinguish true defects from situations in which systems are operating as
configured but the resulting behavior, business rule, or data relationship
was not previously understood.
- Develop and maintain end-to-end data flow diagrams showing how key employee, payroll, retirement, and benefits transactions move through Workday integrations to external benefits providers.
Required Qualifications
- Demonstrated
experience as a Business Analyst supporting HCM ERP implementations,
production stabilization, or complex system integrations.
- Strong
analytical and troubleshooting skills, with the ability to follow data and
transactions across multiple systems and organizations.
- Experience
analyzing integration data, mappings, transformation rules, logs, reports,
or similar technical artifacts.
- Ability
to understand complex business processes and translate business questions
into specific technical or functional investigations.
- Strong
communication skills and the ability to explain complex findings clearly
to both technical and non-technical stakeholders.
- Ability
to work independently, organize multiple issues, identify patterns,
coordinate across multiple teams, and drive problems to resolution.
Preferred Qualifications
- Workday
experience, particularly with integrations, HCM, Benefits, Payroll, and
employee lifecycle transactions.
- Experience
supporting integrations with benefits providers, retirement systems,
pension administrators, insurance carriers, payroll-related vendors, or
similar external partners.
- Experience
with retirement or pension benefit administration, including retirement
benefit system configuration, plan eligibility rules, contribution
processing, or related ERP benefit configuration.
- Familiarity
with APIs, web services, middleware, integration platforms, XML/JSON,
flat-file integrations, or data transformation concepts.
- Experience
supporting Workday or another large ERP platform during implementation,
post-go-live stabilization, or production operations.
Expected Deliverables
- Root-cause
analysis and resolution recommendations for reported integration issues.
- Clear
documentation of data flows, transaction behavior, system dependencies,
and relevant business rules.
- Issue
tracking and status updates for assigned integration problems.
- Validation
of fixes and confirmation that corrected transactions produce the expected
results across Workday and the applicable benefit provider.
- Recommendations
for configuration, integration, process, or data changes where
appropriate.
- Identification
of recurring issues or patterns that may require broader configuration,
integration, or process changes.
- End-to-end data flow diagrams for the integrations and business transactions within scope.
Required/Desired Skills
| Skill | Required/Desired | Amount | of Experience |
| Demonstrated experience as a Business Analyst supporting HCM ERP implementations, production stabilization, or complex system integrations. | Required | 3.0 | Years |
| Workday experience, particularly with integrations, HCM, Benefits, Payroll, and employee lifecycle transactions. | Required | 3.0 | Years |
| Experience with retirement or pension benefit administration, retirement benefit system configuration, plan eligibility rules, contribution processing | Required | 3.0 | Years |
| Experience supporting Workday or another large ERP platform during implementation, post-go-live stabilization, or production operations. | Required | 3.0 | Years |
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