Supply Chain Analyst

Hybrid in Sunnyvale, CA, US • Posted 6 days ago • Updated 6 days ago
Contract W2
6 Months
Hybrid
$45 - $55/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Returns Processing
  • Supply Chain
  • Logistics
  • Consumer Electronics
  • Jira
  • Case Management

Summary

Summary:

We are seeking a Global Returns Analyst to support our retail channel operations team in the AR/VR industry. The ideal candidate will have experience working with enterprise-level supply chain functions and a strong background in returns management.

Responsibilities:

  • Processing RMAs and analyzing driving factors for returns
  • Partnering with service centers to resolve return-related issues
  • Resolving discrepancies via Jira cases with service centers
  • Validating returns and ensuring data accuracy
  • Filing disputes for all retail customers through their portals and processes
  • Identifying opportunities for process automation and efficiency improvements
  • Leveraging AI tools to streamline returns workflows and reporting

Must-Have Hard Skills:

  • Experience using ERP systems, ideally Oracle
  • Background in consumer electronics retail operations
  • Strong analytical skills with ability to identify root causes of returns
  • Strong experience with process automation and workflow optimization
  • Familiarity with AI-powered productivity tools
  • Proficiency in Jira or similar case management systems
  • Retail compliance and dispute resolution

Additional Information:

  • Surrounding Team & Key Projects: Support our retail channel operations team in the AR/VR industry
  • How will performance be measured? Meeting deadlines, executing tasks with accuracy, etc
  • Required YOE: 6-8 years of experience in RMA processing and returns analysis
  • Degree/Certifications: Bachelor's degree in applicable field that aligns with a supply chain analyst
  • Interview Process: 1-2 Rounds (Behavioral + Presentation)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10123373
  • Position Id: SUC_NAM_709
  • Posted 6 days ago
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