9690 - IT - DJJ - Network Technician - Intermediate
Location - Columbia SC
Duration - 6 Months
Start Date - 9 March 2026
Last Date of submission - 11 Feb 2026
The State of South Carolina is looking for a Network Technician - Intermediate (Network Support Specialist)
Why is this position open: To augment our IT staff in the absence of an FTE position as our agency focuses on remediations and overall network improvements.
Candidate location: Candidate must be a CURRENT SC resident. No relocation allowed.
Additional Details: Candidate must have a VALID Driver's License in order to drive a State Vehicle to various locations within SC.
Travel will be throughout the State, but will never exceed a business day unless otherwise agreed upon and scheduled in advance.
Candidate should be comfortable with On-Call rotation every 3 weeks to respond to critical sites for network outages as needed.
Required skills
5+ Years of experience with Microsoft Entra ID
5+ Years of experience with Microsoft administration
5+ years of experience in Windows Server environments
5+ years of experience in customer service
10+ years of experience in troubleshooting skills in networking (wired AND wireless)
Preferred skills
Experience with wiring closets
Experience with Ruckus switches
Experience with Deskpro Ticketing Systems
Experience with Active Directory, DNS, and Group Policy
SCOPE OF THE PROJECT:
The Network Support Specialist will be responsible for supporting and maintaining the DJJ network infrastructure and Office 365 tenant, ensuring reliable connectivity and access across all critical sites. This role includes both routine and limited on-call responsibilities for our critical sites, with a focus on wired and wireless networking, account management, and infrastructure projects
DAILY DUTIES / RESPONSIBILITIES:
Key Duties
- Help Desk & Ticket Management
o Respond to and resolve help desk tickets related to:
Respond to Wired and wireless network issues
Network account onboarding and offboarding via custom scripts
Infrastructure-related incidents
o Level 1 Support: On-call every 3 weeks for critical site support (Network outages)
o Level 2 Support: On-call every 3 weeks (alternating with Level 1) for escalated issues at critical sites
o Assist in network rollouts, upgrades, and cleanup efforts
o Participate in planning and execution of infrastructure improvements
o Support documentation and inventory of network assets
- Administrative & Technical Expertise
o Provide support for Microsoft administrative tasks, including:
Entra ID (Azure AD) management
Group policy and user provisioning
Microsoft 365 administration
- Assist with server administration tasks, including:
Basic Windows Server maintenance
Monitoring and performance tuning
Patch management and updates
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