Desktop/Network Technician

Job ID: SC-9690

Onsite/Local Desktop/Network Technician with MS Entra/Azure ID, wired/wireless troubleshooting, DNS, Deskpro ticketing, RuckBrocade, MS 365 and Active Directory experience

Location: Columbia, SC (DJJ)
Duration: 6 Months
Work Location: Role is fully onsite
Candidate location: Candidate must be a CURRENT SC resident. No relocation allowed.

REQUIRED SKILLS:
5+ Years of experience with Microsoft Entra ID
5+ Years of experience with Microsoft administration
5+ Years of experience with Windows Server environments
10+ Years of experience in troubleshooting skills in networking (wired AND wireless)
5+ Years of experience in customer service

PREFERRED SKILLS:
Experience with wiring closets
Experience with Ruckus switches
Experience with Deskpro Ticketing System
Experience with Active Directory, DNS, and Group Policy

ADDITIONAL SKILLS:
Ability to work independently and collaboratively in a team setting
Excellent communication and documentation skills

REQUIRED EDUCATION:
Bachelor s Degree. May sub for equivalent experience.

INTERVIEW PROCESS (who will conduct i/v, phone or in-person, how many rounds of i/v s)?
MICROSOFT TEAMS PANEL INTERVIEW SCHEDULE INTERVIEW: How soon can you schedule an interview (date / times)?
Within 2 weeks of closing

SCOPE OF THE PROJECT:
The Network Support Specialist will be responsible for supporting and maintaining the DJJ network infrastructure and Office 365 tenant, ensuring reliable connectivity and access across all critical sites. This role includes both routine and limited on-call responsibilities for our critical sites, with a focus on wired and wireless networking, account management, and infrastructure projects.

DAILY DUTIES / RESPONSIBILITIES:
Key Duties
Help Desk & Ticket Management
o Respond to and resolve help desk tickets related to:
Respond to Wired and wireless network issues
Network account onboarding and offboarding via custom scripts
Infrastructure-related incidents
On-Call Support Rotation
o Level 1 Support: On-call every 3 weeks for critical site support (Network outages)
o Level 2 Support: On-call every 3 weeks (alternating with Level 1) for escalated issues at critical sites
Infrastructure Projects
o Assist in network rollouts, upgrades, and cleanup efforts
o Participate in planning and execution of infrastructure improvements
o Support documentation and inventory of network assets
Administrative & Technical Expertise
o Provide support for Microsoft administrative tasks, including:
Entra ID (Azure AD) management
Group policy and user provisioning
Microsoft 365 administration
Assist with server administration tasks, including:
Basic Windows Server maintenance
Monitoring and performance tuning
Patch management and updates