Business Analyst 5 (Salesforce CRM) Lansing, MI (Local Candidates Only)

Lansing, MI, US • Posted 6 hours ago • Updated 6 hours ago
Contract W2
Contract Independent
24 Months
Travel Required
Able to Sponsor
On-site
Depends on Experience
Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

  • Business Requirements Gathering
  • Communication
  • Customer Relationship Management (CRM)
  • Data Analysis
  • Data Management
  • Documentation
  • MI
  • Marketing Intelligence
  • Process Improvement
  • Process Mapping
  • Quality Assurance
  • Reporting
  • Salesforce.com
  • Stakeholder Management
  • Testing
  • Training
  • Salesforce CRM

Summary

9+ years of experience as a Business Analyst

Hands-on experience working with Salesforce applications as a BA

QA/Testing experience

Strong business requirements gathering and documentation skills

Business process mapping and process improvement experience

Excellent communication and stakeholder management skills

Preferred Skills : 

State, Federal, or Local Government experience

Azure DevOps

FedRAMP

HIPAA

NICE CXone or other Contact Center platforms

Reporting/Data Management experience

Business Process Reengineering

Key Responsibilities : 

Gather, analyze, and document business requirements

Translate business needs into functional specifications

Coordinate with business users, developers, and stakeholders

Support Salesforce CRM enhancements and business processes

Perform business process mapping and process improvements

Assist QA/Testing activities when needed

Manage user requests, CRM tickets, and communications

Create training materials, job aids, and documentation

Support reporting and data analysis initiatives

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10481525
  • Position Id: 9015734
  • Posted 6 hours ago
Contact the job poster
AP

Alex Pesci

Seasoned Recruiting Manager with a Passion for Talent Acquisition @ Shiro Technologies
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Hybrid in Lansing, Michigan

Today

Easy Apply

Contract

DOE

Lansing, Michigan

Today

Easy Apply

Contract, Third Party

Lansing, Michigan

Today

Easy Apply

Third Party, Contract

Depends on Experience

Lansing, Michigan

Today

Easy Apply

Full-time, Part-time, Third Party, Contract

Search all similar jobs