Contact Center Transformation Architect

Position: Senior Contact Centre Transformation Architect / Contact Centre Champion. Location: Phoenix, AZ preferred (Onsite) or USA anywhere Duration: 6-12 Months Role Summary CVS is seeking a senior Contact Center Transformation Architect to lead its HR Contact Center modernization initiative. The consultant will partner with CVS SMEs, support platform/vendor selection, define the transformation roadmap, and drive Voice AI adoption and contact center optimization initiatives. Key Responsibili

Job Title: IT Manager - Contact Center Technology & Operations Location: Block 23 What you'll do: As IT Manager , you will serve as a Subject Matter Expert (SME) in multiple functional areas/domains on system processes and data structures that support multiple technology disciplines. In this role you will manage teams and deliver complex projects in designated domain(s) or functional area(s) to maintain the security posture on time and on budget. Additionally, this role will collaborate with

Job Title: Principal Engineer I - Contact Center Technology & Operations Location: Block 23 What you'll do: As a Principal Engineer I, you'll provide SME expertise in your respective domain as well as adjacent domains to ensure solutions are safe, secure, compliant and reliable. You'll identify development and support needs as well as take on large and complex design responsibilities supporting project tasks. You'll also engage with project and business sponsors refining requirements and objec

Role: Contact Center Integration Architect Location: Remote Duration: 12+ Month Contract We are seeking a Technical Contact Center Integration Architect to lead the evolution of our customer experience (CX) ecosystem. The ideal candidate will design, govern, and guide the deployment of seamless integrations connecting communication infrastructure, telephony networks, AI self-service engines, and enterprise CRM platforms. The role will ensure real-time customer context delivery and secure d