GenAI Business Process Analyst

• The GenAI Business Process Analyst will be responsible for analyzing, redesigning, and optimizing business workflows using generative AI tools and automation concepts.
• The role focuses on identifying AI opportunities, building AI-driven workflows, and driving adoption of GenAI solutions across sales operations and business process teams while enabling scalable transformation and continuous improvement.

Requirement/Must Have:

• Minimum 5+ years of experience in business analysis, process design, or workflow optimization.
• Strong experience in mapping complex cross-functional business processes.
• Hands-on experience with GenAI tools such as Claude, ChatGPT, Copilot, or similar.
• Strong understanding of AI prompting and workflow creation without coding.
• Strong ability to work in Agile/Scrum environments.
• Strong communication and stakeholder engagement skills.
• Strong analytical and problem-solving mindset.

Experience:

• Experience documenting as-is and to-be business workflows across enterprise functions.
• Experience identifying AI intervention points within business processes.
• Experience conducting stakeholder interviews, workshops, and user journey mapping.
• Experience building AI-powered workflows using GenAI tools and prompt engineering.
• Experience creating reusable playbooks, prompt libraries, and workflow templates.
• Experience managing AI use case backlogs from ideation to adoption.
• Experience driving UAT activities including test scripts and acceptance criteria.
• Experience supporting change management and AI adoption across teams.
• Experience presenting solutions and progress updates to leadership.
• Experience working with cross-functional technical and business teams.

Responsibilities:

• Document current-state (as-is) and future-state (to-be) workflows across business functions.
• Identify AI opportunities and intervention points in business processes.
• Conduct stakeholder interviews, workshops, and user journey mapping sessions.
• Assess and prioritize AI use cases across business operations.
• Design AI-powered workflows using GenAI tools and automation concepts.
• Build and iterate AI solutions using prompt engineering and enterprise AI tools.
• Create reusable prompt libraries, templates, and playbooks for scaling AI adoption.
• Translate business requirements into technical workflow and integration approaches.
• Manage and prioritize AI use case backlog from ideation to implementation.
• Train and enable team members to adopt and build AI-driven workflows.
• Define UAT test cases, acceptance criteria, and feedback loops for AI solutions.
• Measure and report AI adoption, efficiency gains, and process improvements.
• Present findings, demos, and recommendations to leadership and stakeholders.
• Facilitate brainstorming and continuous improvement sessions.

Should Have:

• Experience in sales operations or enterprise business transformation initiatives.
• Strong UX-centric thinking and user-first design mindset.
• Experience driving change management and tool adoption across teams.
• Ability to operate in fast-paced, ambiguous environments.

Skills:

• Strong business process analysis and redesign skills.
• Strong GenAI and prompt engineering capabilities.
• Strong communication, facilitation, and presentation skills.
• Strong analytical and data-driven decision-making skills.
• Strong stakeholder management and collaboration skills.
• Strong understanding of APIs, data flows, and system integration concepts.

Qualification And Education:

• Bachelor s degree in Business, Information Systems, Computer Science, or related field preferred.
• Relevant experience in AI-enabled business transformation roles.