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Desktop Support Technician

Queens, NY, US • Posted 4 days ago • Updated 4 days ago

Full Time

No Travel Required

On-site

35000 - 45000/yr

Fitment

Dice Job Match Score™

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Job Details

Skills

Active Directory
Cisco IP Phone
Asset Management
Communication
Computer Hardware
Computer Networking
Customer Service
Laptop
Management
ITIL
Microsoft Azure
Microsoft Windows
Operating Systems
Performance Management
Preventive Maintenance
Project Management
Remote Support
ServiceNow
Telephony
Thin Client
Printers
Videoconferencing
Desktop Support
Servicedesk

Summary

Job Description – Desktop Support Tech

Work location: This is a 100% work from office opportunity (Mon-Fri)

Address: Long Island City, NY 11101

Working hours: 08:00am - 04:30pm Eastern Time

Experience with but not limited to the following technology:

• Good Customer Service Skills

• Demonstrate technical experience

• Proficient in configuring, managing, and troubleshooting Windows 11 OS

• Skilled in System administrative tasks

• Knowledge on Active Directory/Azure

• Must know how to reimage Windows machines

• Troubleshoot hardware issues

• Experience troubleshooting Application and Operating System related issues

• Knowledge on Networking preferred

• Troubleshoot Laptop, Desktop, Thin Clients, Printers, Hardware & Drivers issues

• Coordinate with the Depot for Asset Management, shipment of hardware

• Telephony Support (Avaya and Cisco IP Phones)

• Familiarity with ITIL principles

• Familiarity with Autio Video Conference room technology

• Hands-on experience using ServiceNow

• Must have excellent verbal and written communication skills

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10469220
Position Id: TechM213612
Posted 4 days ago

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