Stellar Professionals LLC
Stellar Professionals LLC

Desktop Support Specialist

Raleigh, NC, US • Posted 5 hours ago • Updated 5 hours ago
Contract Independent
Contract Corp To Corp
Contract W2
12 Months
Travel Required
On-site
Depends on Experience
Company Branding Image
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Hardware
  • Imaging
  • Troubleshooting
  • Software
  • ServiceNow

Summary

Location: Raleigh, NC (27610)
 
Work Arrangement: Onsite (Travel Required)
 
Interview Process: Webcam or In-Person
 

Job Overview

We are looking for a highly skilled Desktop Support Expert / Specialist to join our Client Services Team. In this role, you will evaluate IT incidents, resolve complex technical issues, support end-users, migrate data, and lead key technical projects.
 

Key Responsibilities

  • Technical Support & Resolution: Prioritize and resolve IT incidents and service desk tickets with urgency.
  • System Deployment: Image, configure, and deploy new computers, peripheral hardware, local and network printers, and required software.
  • Data & Profile Migration: Securely migrate and protect user data and profiles during hardware refreshes.
  • Network & Systems Collaboration: Work alongside network, data center, and application development teams to troubleshoot customer-level issues.
  • Project Leadership & Documentation: Lead technical support initiatives and create process documentation/SOPs in alignment with service level agreements.
  • Security & Compliance: Ensure full compliance with organizational IT security standards to protect data and systems.

Key Skills & Qualifications (7+ Years Required)

< data-path-to-node="14">Primary Skills
  • Hardware & Peripherals: Expert hands-on experience with desktop/laptop hardware, mobile devices, and components.
  • PC Imaging & Software Deployment: Proficient in imaging workstations and installing software packages.
  • Service Desk Systems: Hands-on experience with ServiceNow for call tracking and ticket management.
  • Troubleshooting: Advanced IT incident evaluation and technical problem-solving capabilities.
< data-path-to-node="16">Secondary Skills
  • Networking Protocols: Sound understanding of DHCP reservations, basic networking protocols, and communications.
  • Printer & Device Setup: Installing and troubleshooting local/network printers and peripherals (scanners, etc.).
  • Data Migration: Experience migrating user data/profiles safely during replacements.
  • Active Directory & Identity Management: Experience with user account management (AD, Citrix, email accounts).
  • Technical Documentation: Ability to draft operational guides, SOPs, and technical workflows.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91138038
  • Position Id: 12345-13875-1792675534
  • Posted 5 hours ago

Company Info

About Stellar Professionals LLC

Stellar Professionals LLC stands out in the industry, offering a distinctive fusion of over 15 years of seasoned Staffing professionals and a vibrant community of over 150,000 LinkedIn followers. Our AGILE Staffing services are tailored to assist businesses in finding the ideal talent for their projects. In contrast, our Client Acquisition Services are focused on securing more public/private sector projects. Our disruptive approach to staffing and business consulting, encapsulated in our motto 'Agility and Excellence,' truly sets us apart. Contact us today to explore how we can transform your business. Stellar Professionals has a proven track record of success, offering comprehensive capabilities and profound industry knowledge to help you tackle your organization's most intricate issues.

Since our establishment, we have consistently broadened our client base, with a burgeoning roster of returning and new clients each year. This steady expansion is a testament to the value and caliber of our services, instilling unwavering confidence in our potential clients. ​ Many remarkable people want to do something significant but different. With over 15 years of experience in the Talent Acquisition and Staffing industry, we found that Staffing agencies spend a lot of money on Business Development and recruitment activities with low ROI. Therefore, we at Stellar Professionals LLC develop an innovative, cost-effective solution to help you build great Business partnerships and increase revenue.

Stellar Professionals LLC is currently accepting resumes for a variety of positions. Please review the database of positions that we are seeking to fill and contact us for additional information about any specific opportunity.

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