UC Engineer/Unified Communications engineer

Job Title: Principal Engineer- Cisco UC Duration: 12 Months Location: Remote Strategy & Architecture Design and Roadmap: Lead the long-term architectural strategy for global UC environments, including the integration of SME (Session Management Edition) to centralize dial-plans and multi-cluster routing. Documentation: Creation and maintenance of HLD/LLD documentation, network topology diagrams, and capacity planning reports. Migration of On-Prem Cisco voice infrastructure to Webex Calling and We

AI Engineer Customer Experience (Webex Contact Center & Calabrio ONE) About the Role is seeking an AI Engineer to design, deploy, and maintain AI-driven agents across our Cisco Webex Contact Center (WxCC) and Calabrio ONE platforms. This role will focus on building intelligent virtual agents, leveraging speech analytics, and continuously optimizing customer interactions to reduce call volume, improve service quality, and enhance operational efficiency. What You ll DoBuild & Manage AI Agents (Cor

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate

Cisco UC/Voice/UCCE/UCCX/PCCE Tier Engineer Working Hours: 4 - 10 hr staggered shifts as indicated on draft shift schedule for Eastern Time Zone Estimated Duration: 12-36 months Clearance: Must be able to pass a Public Trust type background check with fingerprinting and drug screening Requirements: Bachelor s degree required or equivalent experience. Five (5) years minimum experience in the Voice/Unified Communications, Unity, Unified Contact Center Enterprise (UCCE), AND Package Contact Cen