Principal Engineer- Cisco UC

Remote • Posted 11 hours ago • Updated 11 hours ago
Contract Independent
Contract W2
Contract Corp To Corp
Remote
Depends on Experience
Fitment

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Job Details

Skills

  • Capacity Management
  • Cisco UCCE
  • Cisco Voice
  • Collaboration
  • Cisco Certifications
  • Migration
  • Documentation
  • Engineering Support
  • High-level Design
  • ISR
  • Management
  • Network
  • Oracle
  • PRI
  • PSTN
  • Packet Analysis
  • Performance Tuning
  • Regulatory Compliance
  • Reporting
  • Roadmaps
  • Routing
  • SBC
  • SIP
  • Ghost
  • Cisco
  • Unified Communications

Summary

Job Title: Principal Engineer- Cisco UC
Duration: 12 Months
Location: Remote

Strategy & Architecture
Design and Roadmap: Lead the long-term architectural strategy for global UC environments, including the integration of SME (Session Management Edition) to centralize dial-plans and multi-cluster routing.
Documentation: Creation and maintenance of HLD/LLD documentation, network topology diagrams, and capacity planning reports.
Migration of On-Prem Cisco voice infrastructure to Webex Calling and Webex Contact Center.
Core Infrastructure Engineering
Cisco UC Management: Manage and optimize the full Cisco suite, including CUCM, Unity Connection (CUC), and IM & Presence.
Gateway & SBC Administration: Expert-level configuration of Cisco Voice Gateways (ISR/ASR), Analog Gateways (VG series), and Oracle ACME Packet SBCs for secure PSTN peering.
Protocols & Connectivity: Architect and troubleshoot complex SIP and PRI trunking, including advanced digit manipulation and header transformation.
Advanced Operations & Contact Center
PCCE Support: Provide high-level engineering support for Packaged Contact Center Enterprise (PCCE) environments, ensuring seamless operation of CVP, Finesse, and reporting modules.
Security & Compliance: Manage certificate lifecycles and security patching across the UC landscape.
Performance Tuning: Utilize RTMT and Wireshark to perform deep-packet analysis to resolve "ghost" issues like jitter, latency, and signaling drops.
Required Qualifications
Experience: 10+ years in Voice/Collaboration Engineering, with at least 3 years in a Principal capacity.
Certifications: CCIE Collaboration (highly preferred) or CCNP Collaboration with equivalent field experience.
Technical Depth: Proven hands-on experience with Oracle ACME SBCs, Cisco SME, CUCM
Contact Center: Direct experience supporting PCCE or UCCE environments.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91100016
  • Position Id: 8922661
  • Posted 11 hours ago
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