Project Manager - Retail Experience - Remote

Position: Senior Project Manager (Digital, E-commerce & Personalization)

Location: San Francisco, CA/Remote

Engagement: Digital & E-commerce

About the Role

We're seeking a Senior Project Manager to lead strategic initiatives across e-commerce, personalization, and marketing campaigns, with a strong focus

on customer journey transformation. This role will operate in a highly matrixed environment, driving alignment across business, product, engineering, and marketing teams.

Key Responsibilities

• Lead end-to-end delivery of digital initiatives across e-commerce, personalization, and marketing campaigns
• Drive customer journey mapping and ensure seamless, data-driven customer experiences across channels
• Partner with cross-functional stakeholders (Product, Marketing, Engineering, Data) in a matrixed organization
• Establish and enforce strong program governance, delivery processes, and reporting frameworks
• Manage program scope, timelines, risks, dependencies, and executive-level communications
• Oversee integration of CMS, CDP, and real-time content delivery platforms
• Enable AI adoption in delivery, including usage of AI tools and agent creation for automation, insights, and workflow optimization
• Track KPIs and ensure alignment to business outcomes (conversion, engagement, campaign performance)

Required Skills & Experience

• 10+ years of experience as a Project/Program Manager in digital/e-commerce environments
• Strong experience in retail or consumer-facing digital platforms (preferred: beauty, fashion, or e-commerce)
• Proven track record managing personalization and marketing campaign programs
• Hands-on understanding of:
  • CMS platforms (e.g., Adobe Experience Manager or similar)
  • Customer Data Platforms (CDP)
  • Content delivery and integration ecosystems
• Experience working in matrixed stakeholder environments with strong influencing skills
• Demonstrated strength in process, governance, and delivery rigor
• Exposure to AI tools, automation, and agent-based workflows within SDLC or marketing ecosystems
• Strong communication and executive stakeholder management skills

Nice to Have

• Experience with MarTech stack (Adobe, Salesforce Marketing Cloud, etc.)
• Familiarity with A/B testing, experimentation, and personalization engines
• Agile/Scrum certification or experience leading agile programs