Production Support (Fixed Income)

Hybrid in Charlotte, NC, US • Posted 6 days ago • Updated 6 days ago
Contract W2
No Travel Required
Hybrid
$55 - $65/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Bug Tracking
  • Python
  • SQL
  • Production Support
  • Incident Management
  • Financial Information eXchange
  • Conflict Resolution
  • Dashboard
  • System Documentation
  • Root Cause Analysis
  • Risk Management

Summary

Fixed Income Production Support roles involve 
managing, monitoring, and troubleshooting live trading applications to ensure stability for front-office traders and sales teams.
 
Key responsibilities include incident management, SQL/Python scripting for root cause analysis, and FIX protocol connectivity support.
Key Responsibilities & Skills
  • Incident Management: Responding rapidly to production outages and managing system issues to minimize trading downtime.
  • Technical Support: Troubleshooting application queries and resolving connectivity issues, often using Python and SQL.
  • Monitoring & Automation: Implementing monitoring tools and creating dashboards to maintain system health and automate manual processes.
  • Collaboration: Acting as the first line of defense, interfacing directly with traders, developers, and risk management teams.
  • System Documentation: Creating documentation for support processes, bug tracking, and technology upgrades.
Common Qualifications
  • Experience with FIX protocol, SQL, and Python.
  • Strong knowledge of Fixed Income products (Rates, Credit, Mortgage-Backed Securities).
  • Excellent communication and problem-solving skills under high-pressure scenarios
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10148179
  • Position Id: SC88934BM
  • Posted 6 days ago
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