Role: Senior MS 365 Engineer
Location: Ashburn, VA(hybrid)
Overview
We are looking for a highly skilled professional with strong experience in Microsoft 365 administration, cloud technologies, and enterprise messaging support.
This role is ideal for someone who enjoys solving complex technical problems, supporting enterprise users, and contributing to a high-performing IT environment. If you are passionate about technology and want to make a meaningful impact supporting a large organization, we encourage you to apply.
Key Responsibilities
The Senior O365 Engineer will:
- Provide O365 administration, including Exchange administration, Quest Archive Manager administration, Active Directory administration, and mail flow troubleshooting.
- Deliver Tier 3 messaging support and perform FOIA and legal searches using Microsoft Purview.
- Manage user administration for email and Microsoft Teams.
- Coordinate assistance and guidance to customers within agreed service timelines.
- Identify solutions to customer issues and ensure customer satisfaction.
- Provide technical support to Network Engineers, Systems Engineers, and other IT staff.
- Deliver technical training when requested by management.
- Monitor systems and proactively respond to technical issues.
- Provide after-hours support when required.
Required Skills and Knowledge
Technical Skills
- Advanced knowledge of Microsoft 365 administration
- Experience with Exchange / Outlook configuration and administration
- Knowledge of eDiscovery and Microsoft Purview
- Experience managing Microsoft Teams policies
- Microsoft license administration
- Experience with Quest Archive Manager
Infrastructure Knowledge
- Active Directory administration
- Domain Controllers
- File and Print services
- DNS, DHCP, FTP, IIS
- Internet communication protocols
- Windows / Linux / VMware environments
- Server administration and software tools
Professional Skills
- Strong written and verbal communication skills
- Ability to explain technical concepts to technical and non-technical staff
- Strong collaboration and customer service skills
- Experience supporting executive leadership and business stakeholders
Minimum Qualifications
- Bachelor’s degree in Computer Science or related field (or equivalent education and experience)
- Minimum 2 years of professional IT experience
Preferred Certifications
Candidates with the following certifications will receive priority consideration:
- Microsoft O365 Certifications
- Windows Server Certifications
- AWS Certifications
- Azure Certifications
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