Product Manager

Hybrid in Mountain View, CA, US • Posted 2 days ago • Updated 2 days ago
Contract W2
25% Travel Required
Hybrid
$40 - $50/hr
Company Branding Image
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Salesforce.com
  • Customer Experience
  • Customer Service
  • Chili Piper
  • Gainsight

Summary

Summary
Own and improve how Mailchimp Customer Success teams operate across Salesforce and related tools, ensuring a smooth and effective end-to-end customer experience.


Scope

  • Fully dedicated to Mailchimp Customer Success end-to-end work
  • Own and manage the Salesforce backlog for ongoing Customer Success and Customer Care operations
  • Support fourth-quarter Customer Success initiatives and requests that impact the end-to-end customer experience
  • Collaborate cross-functionally with High Availability engineering teams and Customer Success Product and Development teams

Skills and Tech Stack

Must-have

  • Working knowledge of the Salesforce platform (functional understanding; deep administration or development not required)

Strongly Preferred

  • Experience with third-party tools such as Chili Piper, Gainsight, and Customer Success workflow tools
  • Strong cross-functional collaboration skills with the ability to:
    • Own and prioritize a backlog
    • Drive alignment across teams
    • Make independent scoping and prioritization decisions
  • Strong understanding of end-to-end customer experience, with the ability to operate as a true Product Manager (not just a coordinator)

Nice to Have

  • Familiarity with BigQuery, especially for understanding upstream data flows into Salesforce
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91162606
  • Position Id: 8939692
  • Posted 2 days ago

Company Info

About ThinkBeyond Inc

Our team has a strong bond with the local community; they possess a profound understanding of the people and the market.

The Vision of Think Beyond is

Commitment to Excellence: Emphasize the consultancy's dedication to delivering high-quality recruitment services. Highlight the focus on finding top-notch candidates who possess the skills, experience, and cultural fit necessary to drive business success.

Strategic Partnership: Position the consultancy as a strategic partner for businesses, working closely with clients to understand their unique needs, goals, and company culture. Emphasize the importance of building long-term relationships and providing customized solutions.

Innovation and Adaptability: Highlight the consultancy's ability to stay ahead of emerging trends and technologies in the recruitment industry. Emphasize a commitment to continuous learning, leveraging innovative tools, and adopting new methodologies to ensure the best outcomes for clients.

Ethical and Professional Standards: Showcase the consultancy's commitment to operating with integrity, maintaining confidentiality, and adhering to the highest ethical standards in all aspects of the recruitment process. Highlight the importance of building trust and fostering positive relationships with both clients and candidates.

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