Senior Product Manager

iQuasar LLC is seeking an experienced Senior Product Manager to lead the vision, strategy, and execution of an enterprise workflow management platform supporting our client. This highly visible role will drive product innovation, stakeholder engagement, and roadmap development to deliver user-centered solutions that streamline service requests, incident resolution, and mission-critical operational workflows. The ideal candidate brings deep product management expertise, a strong understanding of IT Service Management (ITSM) principles, and a proven ability to translate complex business requirements into scalable digital solutions. Working closely with business leaders, technical teams, security stakeholders, and end users, the Senior Product Manager will champion product strategy, prioritize initiatives based on measurable outcomes, and lead Agile delivery teams to continuously improve platform capabilities and user experience.

One of our client’s needs an Senior Product Manager in Washington, DC

• Position: Senior Product Manager
• Location: Washington, DC
• Position Type: Contractual
• Travel: Yes

Job Description

• Manage a product roadmap for a set of features from inception through implementation; collect requirements, establish key performance metrics, craft the user experience, and drive execution
• Manage the end-to-end product strategy and roadmap for the
• Partner with teams to define and deliver core foundational workflows and capabilities for
• Partner closely with business, IT, security and compliance teams to gather requirements and translate them into clear product specifications and
• Deeply understand user needs and pain points across different personas, and use that insight to drive intuitive, scalable, and compliant
• Lead discovery efforts including user research, journey mapping, and workflow design to ensure solutions are usable and aligned with real world
• Balance short term delivery with long term platform strategy to support scalable
• Define success metrics and continuously measure, iterate, and improve the product based on usage data and user
• Communicate product vision, progress, and tradeoffs clearly to both technical and non technical stakeholders
• Lead one or more multi-disciplinary agile delivery teams to deliver excellent new products and/or iterations to existing products to meet user needs
• Gather user requirements based on a communicable understanding of diverse audience groups
• Create effective, prioritized product descriptions and delivery plans to meet user needs in a cost-effective way.

Requirements:

• Minimum ten (10) years of professional experience
• Minimum six (6) years of direct product management experience. Three (3) of which are managing enterprise platforms. Candidates with only program or project management experience need not apply
• Proficiency in requirements gathering, data analysis and KPI driven prioritization and decision making
• Expertise in stakeholder management
• Proficiency in user story writing and backlog management
• Experience with Agile/Scrum delivery methodologies
• Proven experience delivering user centric workflow management solutions and experiences
• Deep understanding of ITSM principles and frameworks
• Experience managing helpdesk/service desk operations and workflows
• Knowledge of change management and incident management processes
• Experience working with ServiceNow
• Experience managing the delivery, ongoing success, and continuous improvement of one or more digital products and/or platforms.
• Education
• Bachelor''s degree with preferred study in information technology, computer science, business or equivalent experience

Certificates

• At least one of the following or its equivalent:

o   ITIL 4 Foundation certifications 

o   Certified Product Manager 

Employee Benefits:

iQuasar,LLC Company offers a comprehensive benefits program including various options in these plans:

• Medical, Dental, Vision Insurance
• Paid Holiday/Annual/Sick/Personal Leave
• Short-Term/ Long-Term Disability Insurance
• Disability Insurance
• Life Insurance
• Employee Stock Ownership Program (ESOP)
• Generous 401(k) Company Plan
• Education Assistance
• Professional Development Programs Reimbursement

If you are interested in this position, please send me a copy of your latest resume at with the information requested below. Also, please let me know what time/number is best to call to discuss this great opportunity. In case you are not interested in this position or this is not a right fit for you, please feel free to share this opportunity with your friends/networks or anyone you know who may be interested in this position. Thank you!

• Availability to start a new job
• Best Rates
• Contact #

Please don’t hesitate to contact me for any questions you may have. All employment is decided based on qualifications, merit, and business need.

Regards,

Sahil Jeelani
Sr. Recruitment Professional
Direct:
Office: Ext: 574

An Equal Opportunity Employer:

iQuasar, LLC Company is proud to be an Equal Employment Opportunity Employer. We do not discriminate based on race, religion, color, national origin, political affiliation, sex, sexual orientation, gender identity, age, marital/parental /veteran status, disability, genetic information, membership in an employee organization, retaliation, military service, other non-merit factors, or any other applicable characteristics protected by law.