Global Delivery Lead

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The Global Delivery Lead is a strategic leadership position responsible for overseeing the delivery of a Concentrix lead program with a Technology client. we are looking for someone who has experience with complex global services, ensuring operational excellence, and maximizing client satisfaction. Must have knowledge with Microsoft technologies, products and Azure.

Key Responsibilities:

• Leadership & Strategy: Lead and inspire a global team of delivery managers and professionals, setting strategic goals to enhance service delivery and client satisfaction.
  
• Operational Excellence: Drive efficient and effective global delivery operations, ensuring alignment with business strategies and compliance with service level agreements (SLAs).
  
• Stakeholder Engagement: Act as the primary interface with key global stakeholders, fostering strong partnerships and transparent communication across regions.
  
• Performance Management: Monitor global delivery performance through KPIs and regular reviews, implementing improvements to meet and exceed targets.
  
• Risk & Issue Management: Proactively identify and resolve delivery issues and risks, ensuring alignment with client expectations and business objectives.
  
• Continuous Improvement: Implement best practices and continuous improvement initiatives to enhance global delivery capabilities and operational scalability.
  
• Cross-Functional Collaboration: Work closely with other departments such as HR, IT, and Finance to ensure seamless integration of delivery processes and alignment with organizational goals.
  

Qualifications:

• Education: Bachelor's degree in Business Administration, Operations Management, IT, or related field; Master's degree preferred.
  
• Experience: 10+ years in global delivery management, with a proven track record in leading large, diverse teams and managing complex projects in an IT or service delivery environment.
  
• Skills: Strong leadership, strategic planning, and decision-making skills; excellent communication and interpersonal abilities with a knack for managing client relationships at the executive level.
  
• Technical Acumen: Understanding of technical delivery and ability to work with technical teams to align delivery with business operations. Candidate needs experience in Azure, Microsoft Technology Stack and Microsoft Products.
  
• Language Proficiency: Fluent in English mandatory- proficiency in multiple languages would be an advantage for global operations.
  

The base salary for this position is $122,001-$170,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is: 3/24/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.

Physical and Mental Requirements
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English: _EEOC_KnowYourRights6.12.pdf
  
• Spanish: _EEOC_KnowYourRightsSp6.12.pdf
  

Accommodation
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant, please visit:

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