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Job Functions:
• Upgrade/repair/deploy Dell, Apple, Chrome devices and associated computer peripherals
• Installing, re-imaging, configuring, and deploying systems
• Communicate in a positive and effective manner with staff, administration and co-workers
• Maintain a working knowledge of current technology and trends as they relate to HCPSS.
• Maintain all work tools, workspace, equipment and vehicles in a professional manner.
• Interact with staff to resolve issues and maintain optimal system performance.
• Utilize the HCPSS service order ticketing system to ensure customer requests are addressed in accordance with the documented HCPSS Technology Department service level agreements
• Perform other duties as assigned
Education and Required Skills:
• High school diploma or GED equivalent.
• One year of work experience supporting, installing, troubleshooting, testing, diagnosing, repairing, and replacing computer equipment, network equipment and peripheral equipment.
• Ability to perform work requiring climbing, walking, sitting, squatting and/or physical exertion
• Ability to lift heavy loads of 40 lbs. or more.
• Knowledge of associated equipment used to test and repair computer equipment, network jacks and systems.
• Knowledge of the basic and applied principles of computer and network theory.
• Knowledge and ability of troubleshooting capabilities for all aspects of technical support.
• Knowledge and demonstrated ability to plan, organize, prioritize, and manage service orders.
• Excellent interpersonal and oral communication skills.
• Excellent customer service experience.
• Ability to drive a Howard County Public School System vehicle.
• Valid Maryland Class C driver’s license and good driving record (2 or less points on the record).
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