Delivery Manager (Banking)

Role Summary

We are looking for a seasoned Delivery Manager with a proven track record of driving large-scale, complex programs to success. This role requires strong expertise in delivery methodologies, exceptional leadership across global teams, and the ability to manage high-stakes customer relationships with confidence and precision.

Key Responsibilities

• Delivery Methodologies: Apply deep knowledge of SDLC frameworks such as Waterfall and Agile, with hands-on experience in at least one or two methodologies.
• Global Team Leadership: Lead and integrate onshore and offshore teams, ensuring collaboration, accountability, and seamless execution.
• Domain Expertise: Bring relevant industry knowledge to align delivery outcomes with customer needs, particularly for our large enterprise accounts.
• Stakeholder Management: Build trusted relationships with customers and internal stakeholders, including account teams (e.g., Sree, Jay from Relations Team), to drive alignment and satisfaction.
• Complex Negotiations: Navigate challenging delivery scenarios with confidence, employing proven negotiation strategies to achieve win win outcomes.
• Performance Excellence: Understand and deliver against key success metrics, ensuring measurable impact and continuous improvement.
• Customer Mapping: Translate customer priorities into actionable delivery strategies, ensuring outcomes that strengthen long-term partnerships.
• Large-Scale Delivery: Oversee and execute complex delivery programs, balancing scope, timelines, and quality to exceed expectations.

Desired Skills & Experience

• Demonstrated success in managing large, complex delivery programs.
• Strong leadership experience across geographically distributed teams.
• Deep domain knowledge relevant to our customer base.
• Excellent communication, negotiation, and stakeholder engagement skills.
• Ability to thrive in dynamic environments and resolve challenges effectively.

Success Criteria

• Consistently deliver high-quality outcomes on time and within scope.
• Build strong, trust-based relationships with customers and stakeholders.
• Drive collaboration and efficiency across global teams.
• Demonstrate resilience and problem-solving in complex delivery situations.