Help Desk Tech/Analyst II

Job#: 3041306

Job Description:
Help Desk Tech/Analyst II

Location: Battle Ground, Washington (On-site)

Role Overview

We are seeking a Help Desk Tech/Analyst II to provide Tier II support within the oil and gas industry. This role is responsible for application and desktop support services, serving as the initial point of contact for all IT-related problems. The position requires strong technical abilities for troubleshooting PCs, networks, phones, and printers, as well as excellent communication skills to support business users and pipeline operators effectively.

Key Responsibilities

• Provide in-person, desk-side, and remote support to business users for PC, network, phone, and printer hardware and software.
• Troubleshoot issues with mobile devices, including iPhones, and handhelds.
• Serve as the primary point of contact for troubleshooting all IT-related problems.
• Participate in technology refresh projects and desktop/laptop imaging.
• Perform hardware and software application maintenance and support.
• Manage asset management requirements and comply with IT standard processes, procedures, and security policies.
• Coordinate resolution activities, acting as the single point of contact for end-users.
• Communicate with field personnel, such as pipeline operators, and relay information to operational leadership.
• Travel up to 20% to support field resources in other locations.

Required Qualifications

Experience:

• Experience in a Tier II helpdesk support role.
• Proven ability to troubleshoot PC hardware, Windows operating systems, phones, and printers.
• Experience with desktop/laptop imaging, hardware/software maintenance, and remote support.
• Understanding of Active Directory administration, including group policy and user provisioning.
• Demonstrated customer service skills with the ability to communicate professionally with business users.

Technical Skills:

• MS Office 365, Microsoft Teams, Windows 10
• PXE for imaging computers
• Edge, Internet Explorer
• Active Directory
• iPhone support
• Citrix, Remote Assistance, Remote Desktop
• HP Desktops/Laptops, Multi-Function printers

Preferred Qualifications

• Experience with ITIL-focused ticket management tools; ServiceNow experience is a plus.
• Experience providing IT support within the oil and gas industry.
• A Bachelor's degree in Information Technology or an Associate's degree is valued, but extensive experience will also be considered.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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