V2Soft
V2Soft

Java Production Support Analyst

Bloomfield Hills, MI, US • Posted 2 hours ago • Updated 2 hours ago
Full Time
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • SQL
  • ORACLE
  • SQL SERVER
  • JAVA
  • HEALTHCARE
  • HEALTH CARE
  • HEALTH

Summary

The work
  • Triage, diagnose and resolve production incidents across clinical and provider-facing applications, against defined response and resolution targets.
  • Work a high-volume inbound support queue — classifying, resolving or routing each request.
  • Investigate prior authorization exceptions, tracing them from the inbound transaction through to the application record.
  • Determine whether a fault sits in in-house code or in a vendor product, and escalate with the evidence to support it.
  • Produce root cause analysis and knowledge base articles on closure.
Essential
  • SQL — Oracle and SQL Server, at a level that supports independent investigation.
  • Java and web services — reading application code, interpreting application server logs, and testing SOAP and REST endpoints with SOAP UI or Postman.
  • EDI X12 278 — prior authorization request and response, including the ability to read raw segment content. 834, 837 and 835 exposure is useful.
  • ITSM tooling — Ivanti Neurons, Cherwell, ServiceNow or equivalent, working to severity-based targets.
  • 5–8 years in application support, including 3+ in healthcare payer systems
Strongly preferred
  • Cognizant CareAdvance — hands-on support or configuration experience with the care and utilization management platform, and with CareAdvance Provider for provider-facing prior authorization. This is the single strongest differentiator for these roles.
Also relevant
  • Other commercial care or utilization management platforms — Cognizant TriZetto Facets or QNXT, HealthEdge GuidingCare, ZeOmega Jiva, Altruista, or an equivalent in-house UM/CM system.
  • Clearinghouse integration; FHIR; CMS interoperability awareness.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10115258
  • Position Id: 26-01704
  • Posted 2 hours ago
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