QAD Techno-Functional Consultant

Role Title: QAD Techno-Functional Analyst

Duration: 6 month contract to hire

Preferred Location: Remote with Travel to Southern Pines, NC

Role Description:

We are seeking a mid-level QAD Techno-Functional Analyst with broad experience across QAD Standard Edition (SE) Character UI, NetUI, and the Adaptive Web Browser Interface, including modern cloud-hosted QAD Enterprise Edition environments. This role blends functional expertise, configuration skills, and leadership capability, and includes oversight of an AMS support team responsible for day-to-day QAD operations. Experience supporting QAD upgrade and migration paths, particularly moving from Standard Edition to Cloud-Hosted Enterprise Edition, is highly valued.

Key Responsibilities

• Gather and analyze requirements across manufacturing, supply chain, finance, and operations.
• Configure and support QAD functionality across SE Character UI, NetUI, and Adaptive UX.
• Develop and deliver functional documentation, training materials, and user readiness sessions.
• Support enhancement initiatives, cloud migration efforts, and QAD modernization projects.
• Troubleshoot functional issues and work cross-functionally with technical or vendor teams for resolution.

Technical Responsibilities

• Execute QAD configuration tasks, role-based security setup, and menu personalization.
• Collaborate with technical teams on queries, data validation, interfaces, and reports.
• Support integration initiatives (EDI, APIs, middleware, and related applications).
• Participate in test cycles including unit, integration, regression, and UAT.

AMS Team Oversight Responsibilities

• Provide leadership, direction, and escalation support for the AMS (Application Managed Services) QAD support team.
• Prioritize and assign QAD support tickets, ensuring SLA compliance and complete resolution.
• Facilitate root-cause analysis, process improvements, and documentation of recurring issues.
• Mentor and guide AMS team members, driving knowledge consistency and best practices.
• Coordinate across business, IT, and third-party teams to ensure seamless end-to-end support.

Requirements:

• 5+ years of hands-on QAD ERP experience with SE Character UI, NetUI, and Adaptive UX.
• Experience leading or supporting AMS / ERP support teams.
• Experience in cloud-hosted QAD environments.
• Strong understanding of manufacturing, supply chain, and distribution processes.
• Ability to write clear functional specifications and partner effectively with technical teams.