Job SummaryJob DescriptionThe Lead System Analyst is accountable for the reliability, performance, security, and operational maturity of Supply Chain Technology infrastructure across development, test, and production environments.
This role extends beyond hands-on execution to include technical leadership, decision-making, and ownership of platform outcomes. The Lead System Analyst sets operational standards, provides technical direction and mentorship to analysts and partner resources, serves as a primary escalation point, and ensures platform services operate consistently, predictably, and at scale.
The Lead System Analyst partners closely with Supply Chain Technology leadership, application teams, infrastructure, security, DevOps, and managed service providers to reduce operational risk, improve incident outcomes, and continuously raise the bar for platform reliability and efficiency.
Team / Reporting This role sits within Platform Services and functions as a technical leader and escalation point across application teams, infrastructure, security, DevOps, and managed service partners.
The Lead System Analyst supports the Platform Services Manager by owning technical execution standards, guiding analysts and contractors, and translating platform risks, constraints, and trade-offs into actionable plans aligned with team strategy and business priorities.
Key Responsibilities 1) Platform Operations Leadership & Environment Readiness - Own platform operational health and readiness outcomes across development, test, and production environments.
- Establish, document, and enforce platform standards for configuration, readiness validation, and operational practices.
- Review and guide system design, configuration, upgrades, and troubleshooting performed by analysts and partner resources.
- Identify systemic risks and drive preventative improvements before issues impact production.
2) Reliability Engineering, Monitoring & Observability - Define and govern monitoring, alerting, and observability standards to ensure high-quality, actionable telemetry.
- Lead investigation and resolution of complex or cross-system incidents involving multiple teams.
- Ensure root-cause findings translate into durable fixes and measurable reliability improvements.
Automation & Engineering Best Practices - Develop and maintain automation scripts (PowerShell, Python, Bash) to reduce manual tasks and increase consistency across environments.
- Lead automation initiatives using tools such as Ansible or Terraform where applicable; partner with platform teams to advance infrastructure-as-code and CI/CD integration.
4) AI-Enabled Operations (AIOps) & Copilot Enablement - Evaluate and apply AI-driven features within observability/monitoring tooling to reduce alert noise, improve anomaly detection, and prioritize telemetry for faster triage.
- Help operationalize intelligent dashboards and analytics that answer specific health and reliability questions for the portfolio and enable other teams to use them effectively.
- Use Microsoft 365 Copilot to accelerate creation of runbooks, post-incident summaries, knowledge base articles, and stakeholder communications while maintaining accuracy and appropriate data handling.
- Where appropriate and approved, contribute to building or refining internal copilots/agents (e.g., via Copilot Studio) to streamline support workflows and self-service access to operational knowledge.
5) Cross-Team Leadership & Stakeholder Partnership - Act as a primary liaison across application teams, infrastructure, security, DevOps, and managed service providers.
- Collaborate with business partners and application development teams to build, refine, test, secure, and debug system capabilities as needed.
- Translate platform risks and constraints into clear, actionable guidance.
6) Incident Management & Continuous Improvement - Serve as the escalation point for high-impact or recurring incidents.
- Lead blameless post-incident reviews and own corrective action follow-through.6) Mentorship, Oversight & Knowledge Management
- Provide technical mentorship, peer review, and guidance.
- Ensure knowledge is reusable, discoverable, and consistently applied.
7) Documentation & Knowledge Management - Author and maintain system and process documentation (workflow charts, diagrams, system specifications).
- Contribute to knowledge base content to support repeatable resolution of common issues and reduce escalations.
Required Qualifications Education - Bachelor's degree in computer science or related field. Or equivalent work experience with desired systems and technologies
Work Experience - 7+ years of experience in analysis, configuration, and development on relevant platforms
- 5+ years of hands-on experience administering and automating Windows and Linux-based systems in large-scale enterprise environments.
- 3+ years in operations or reliability-focused role providing production support for business-critical, enterprise-grade platforms and applications.
Knowledge / Skills / Abilities - Strong analytical and problem-solving skills to assess platform health, identify systemic risks, and drive preventative improvements.
- Ability to independently design, standardize, and troubleshoot complex platform services spanning infrastructure, automation, monitoring, and operations.
- Strong understanding of operational best practices including incident management, root-cause analysis, change management, and reliability engineering concepts.
- Hands-on knowledge of automation and scripting techniques used to reduce operational toil and improve consistency (e.g., PowerShell, Python, Bash).
- Working understanding of modern infrastructure and platform architectures, including hybrid and cloud-based environments, and differences between SaaS, PaaS, and onpremises deployments.
- Excellent verbal and written communication skills; able to clearly articulate technical risks, trade-offs, and impacts to both technical teams and business or leadership audiences.
- Strong interpersonal and relationship management skills, with the ability to influence cross-team outcomes without direct authority.
- Ability to operate independently as a self-starter while also serving as a collaborative technical leader within a team-oriented environment.
Core Competencies - Platform ownership mindset.
- Technical leadership and influence.
- Operational judgment and reliability focus.
- Clear escalation and stakeholder communication.
Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
The anticipated salary range for this position:
$116,000.00 - $174,000.00 Annual
The actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.
Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.
We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.
Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
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