AV Field Service Technician - Connecticut

AV Field Service Technician - Connecticut

Location: Statewide Connecticut (Onsite / Field-Based)
Employment Type: Full-Time

Role Overview

An established AV integration company in Connecticut is seeking an AV Field Service Technician focused primarily on service and troubleshooting in commercial environments. This role is dedicated to supporting existing AV systems in corporate offices, conference rooms, collaboration spaces, and commercial facilities - not new construction or large installation projects.
The ideal candidate comes directly from the AV integration/service side of the industry and has experience responding to service calls, diagnosing system issues, and supporting live commercial AV environments.

Key Focus of the Role

This position is centered on AV service work in commercial spaces:

• Post-install support for existing systems
• Troubleshooting and repair in active business environments
• Supporting conference rooms, meeting spaces, and shared collaboration areas

This is not an IT helpdesk role and not a build-only installation position.

Key Responsibilities

• Perform AV service and troubleshooting work in commercial and corporate environments
• Respond to customer service calls for existing, installed AV systems
• Diagnose and resolve issues with displays, projectors, microphones, speakers, cameras, and control systems
• Troubleshoot conference room and collaboration space issues, including audio, video, and control functionality
• Support and service AV control platforms such as Crestron, Extron, or AMX
• Review DSP configurations to identify and resolve audio problems (Biamp, QSC, or similar)
• Troubleshoot AV signal flow issues including routing, EDID/HDCP conflicts, and resolution mismatches
• Support Microsoft Teams Rooms, Zoom Rooms, and other soft-codec conference room setups
• Identify AV-related network issues and coordinate with client IT teams when needed
• Clearly document service work, root cause, and resolution after each visit

Required Background & Experience

• 3+ years of experience working for an AV integration company, ideally in a service technician role
• Hands-on experience supporting commercial AV environments
• Strong understanding of how integrated AV systems are serviced and supported
• Proven ability to troubleshoot live, customer-facing AV systems
• Experience with Crestron, Extron, or AMX from a service/support perspective
• Experience navigating DSP software to diagnose audio issues (Biamp preferred)
• Solid understanding of AV signal flow, system connectivity, and commercial AV hardware
• Basic AV networking knowledge (IP addressing, connectivity, device communication)
• Ability to read system drawings, as-builts, and wiring diagrams
• Valid driver's license and comfort traveling to commercial client sites

Soft Skills & Work Style

• Professional and confident in customer-facing commercial environments
• Comfortable working independently in the field
• Calm, methodical approach to troubleshooting
• Strong communication and documentation skills
• Dependable, organized, and detail-oriented

Travel Requirements

• Daily travel to commercial client sites throughout Connecticut
• No overnight travel required
• Company vehicle or mileage reimbursement provided

Preferred (Not Required)

• CTS or other AV industry certifications
• Prior experience supporting corporate or commercial collaboration spaces
• Experience servicing Teams Rooms or Zoom Rooms environments

Opportunity

This is a full-time field service opportunity with an established AV integration firm offering consistent local work and a long-term service-focused role for technicians who specialize in commercial AV support.
Job Type & Location
This is a Contract to Hire position based out of Hartford, CT.
Pay and Benefits
The pay range for this position is $38.00 - $50.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Hartford,CT.
Application Deadline
This position is anticipated to close on May 5, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.