IT Operations Manager

Salary: $9,396.00 - $12,635.00 Monthly
Location : Thurston County - Tumwater, WA
Job Type: Full Time - Permanent
Job Number: 2026-03911
Department: Office of the Insurance Commissioner
Division: Operations
Opening Date: 05/06/2026
Closing Date: 5/20/2026 11:59 PM Pacific
Salary Information: The high end of the salary range, Step M is typically a longevity step

Description
This recruitment will remain open until May 20, 2026. The agency reserves the right to make a hiring decision at any time after the initial screening date on May 13, 2026. It is in the applicant's best interest to submit materials as soon as possible.
Make a Difference: Protect Consumers & Join Our Dynamic Team!

The Office of the Insurance Commissioner (OIC) seeks a qualified individual for the IT Operations Manager position. This role is within the Operations Division and is based out of our Tumwater Office.

We are an employer of choice! Here's why:

• Meaningful work: Ensure a healthy insurance market & protect Washington consumers.
• Impactful career: Make a daily difference in the lives of countless Washingtonians.
• Small agency, big opportunities: Gain a holistic understanding of our mission and build strong relationships with colleagues.
• Diversity, equity, and inclusion: OIC is committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment - by fostering the inclusion of people from all backgrounds, cultures, and attributes.

About the Position

Join the Washington State Office of the Insurance Commissioner and put your technology leadership to work protecting consumers and strengthening our state's economy. As the IT Operations Manager, you will play a critical role in supporting a mission-driven agency by ensuring the systems that serve our staff, industry partners, and the public are secure, reliable, and accessible. We're seeking a leader with a strong background in IT infrastructure, cybersecurity, and operations who is motivated by public service and impact.

Reporting to the Chief Information Officer (CIO), this position leads the IT Operations team and oversees essential functions including network infrastructure, server and desktop environments, IT security, disaster recovery, service desk operations, and IT asset management. As a member of the IT Leadership Team, you will collaborate with executive leadership to align technology with agency priorities and help translate strategic goals into effective, scalable solutions.

This is a highly visible "working manager" role that blends strategic leadership with hands-on technical engagement. You will guide policy, standards, and long-term planning while also addressing complex technical challenges and supporting day-to-day operations. Your work will directly enable secure online services used by hundreds of thousands of consumers and industry professionals, making this role vital to maintaining public trust and advancing the agency's mission.

This recruitment may be used to establish a qualified pool of candidates for IT Policy & Planning - Senior Manager vacancies in the next sixty days.

This is a Washington General Service position. The monthly salary range for this position is $9,396- $12,635.

Benefits & Perks

• Comprehensive benefits package: Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and much more!
• Supportive work environment: We value diversity, professional growth, and collaborative atmosphere.
• Wellness programs: Invest in your well-being with on-site resources and initiatives.
• Work-life balance: Flexible schedules with telework opportunities.
• Public service fulfillment: Contribute to a cause that matters and feel the satisfaction of serving the public good.
• Training & Development: Continuously learn and grow with tuition reimbursement, Public Service Loan Forgiveness,and other programs.
• Free parking (Tumwater) & Public transportation pass (Thurston County): Save on commuting costs.
• And more! Explore our website for additional benefits:

Duties
The duties of the position include but are not limited to:

• Provide strategic leadership and direction for the agency's IT infrastructure, including network, server, desktop, and cybersecurity environments, ensuring systems are secure, reliable, and aligned with business needs.
• Oversee IT Operations functions, including network administration, service desk support, desktop engineering, and IT asset management, ensuring high-quality service delivery and operational excellence.
• Lead and directly supervise a team of eight IT professionals and oversee contract staff supporting IT Operations projects; foster a high-performing team culture while carrying out full supervisory responsibilities, including recruitment and hiring, performance management and development planning, work assignment and scheduling, coaching and recognition, and handling employee relations matters in accordance with HR policies and collective bargaining agreements.
• Establish and maintain IT operational standards and methodologies, including change and configuration management, quality assurance, and deployment processes.
• Direct the agency's IT security and disaster recovery programs, ensuring compliance with state requirements and the protection of confidential and sensitive data.
• Develop and recommend IT strategies, policies, and investment plans in collaboration with the CIO and executive leadership, aligning technology initiatives with agency goals and statewide requirements.
• Oversee IT project portfolio for Operations, including prioritization, resource allocation, and delivery; promote agile practices and continuous improvement across the team.
• Provide technical and strategic input into agency business planning, budgeting, and legislative analysis, including cost estimates, resource needs, and infrastructure impacts.

• Manage IT procurement activities, including evaluating technology solutions, overseeing acquisitions, and managing vendor contracts and service agreements.
• Lead disaster recovery and continuity of operations planning, including testing, training, and coordination of response efforts to ensure business resilience.
• Represent the agency in statewide IT initiatives, workgroups, and partnerships, and provide consultation on interagency and shared services projects.
• Serve as Acting Chief Information Officer when delegated, ensuring continuity of leadership and decision-making.
• Stay current on emerging technologies, cybersecurity trends, and state policies to continuously improve IT services andmaintaintechnical leadership within the agency.

Contact Us: For inquiries about this position and its full duties, please contact us at and add the requisition number 2026-03911 and job name to the subject line of your email.

Qualifications
Required Qualifications:

• Ten (10) years* of IT administrative experience** in information technology. This may be a combination of experience and/or an Academic Degree, based on the equivalent chart below.

**Administrative experience in information technologyincludes;overseeing enterprise systems or networks and servers, system or infrastructure support and maintenance responsibilities, troubleshooting and problem resolution experience for complex highly automated technical environments, analyzing business or network/server infrastructure requirements, designing systems and user interfaces, designing and building networks, or programming computer systems applications and databases
Academic Degree Equivalency ChartDegree
Years of Relevant Experience Equivalency
Associate's Degree2 years of experienceBachelor's Degree4 years of experienceMaster's Degree5 years of experience
*A degree in Computer Science,Computer Engineering, Information Technology, or arelated field from an accredited institution whose accreditation is recognized by the U.S. Department of Education or the Council of Higher Education Accreditation, or a foreign equivalent may be substituted for relevant experience. Proof of degree may berequiredprior to employment. If a degree was awarded outside of the United States, candidates must provide a credential evaluation report.

• Five (5) years experience directly leading and managing a complex team of IT professionals.
• Expert level IT management of a medium to large,high risk IT enterprise including infrastructure, servers (physical and virtualized), SAN's, LAN's, WAN's, routers, switches, and networking.
• Advanced level IT project management experience directly managing medium to large high risk IT projects - including budgeting, estimating, planning, and allocating resources to support business projects and IT infrastructure needs.
• Experience directly managing IT acquisitions, purchase requests, and IT assets for an enterprise of 300 or more employees.
• Experience in leading & developing key IT Service Desk functions and teams.

Ready to join us?

Learn more about the OIC by visiting our website.We encourage you tocheck out our video below andlisten to what our employees have to say about working here!
Submit your application today and take the first step towards a rewarding career at the OIC!

Cover Letter: Required

Resume: Required

Supplemental Information

• Wage/salary depends on qualifications or state rules of compensation (if currently a state employee).
• State law (RCW 48.02.090(5)) prohibits employees of the OIC from having any interest, directly or indirectly, in an insurance company other than as a policyholder. This prohibition includes the receipt of renewal commissions. If employment is accepted with this agency, you agree to abide by this state law.

• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.?
• If claiming veteran status, please send your DD 214 to with ITOpsMgr_2026-03911 in the subject line.?Please do not attach the DD214 to your application materials. Please black out personally identifiable data such as social security numbers.
• The Office of Insurance Commissioner is an equal opportunity employer, does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1- or
• If you are having technical difficulties creating, accessing (log in, password or email issues)or completing your application (error messages), please call toll-free at .
• Contact us: For inquiries about this position, please contact us at

More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave
Leave Sharing

Family and Medical Leave Act (FMLA)
Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026
01

Do you have at least 10 years of IT administrative experience as defined in the job announcement (or equivalent combination of education and experience)? Please briefly describe your IT administrative experience, including enterprise systems, infrastructure, networks/ servers, or related responsibilities. Please include approximate years of experience.
02

Do you have at least 5 years of experience directly supervising or managing IT professionals? Please briefly describe your leadership experience, including number of staff supervised, types of roles, and your key responsibilities as a manager.
03

Do you have experience managing or overseeing a medium to large, enterprise IT environment that includes servers, storage, and network infrastructure (LAN/WAN, routers, switches, etc.)? Describe the scope of the environment you managed, including technologies and scale (number of users, systems, or locations).
04

Have you directly managed medium to large IT projects that included budgeting, planning, resource allocation, and delivery oversight? Provide an example of a project you led, including size, your role, budget (if applicable), and outcome.
05

Have you been directly responsible for IT procurement, purchasing, and/or asset management for an organization of 300 or more employees? Describe your role in IT acquisitions, purchasing, vendor management, or asset tracking.
06

Have you led, managed, or significantly developed IT Service Desk operations? Describe your experience with Service Desk operations, including staffing, process improvements, or tools used.
07

In accordance with RCW 48.02.090(5), Office of Insurance Commissioner employees are prohibited from having any interest, directly or indirectly, in an insurance company other than as a policy-holder. This prohibition includes the receipt of renewal commissions and employees may not hold a valid insurance license. If you have any interest in an insurance company you must forfeit the license prior to the effective date of your appointment. If hired, do you agree to abide by this law?

• YES
• NO

08

As part of the pre-employment process, are you willing and able to undergo a criminal history background investigation? This would include a criminal records check.

• YES
• NO
• N/A - I am currently an OIC employee

Required Question