Techvilla Solutions

Adobe AJO/AEP Technical Consultant

Richardson, TX, US • Posted 23 hours ago • Updated 23 hours ago
Full Time
On-site
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Issue Resolution
  • Effective Communication
  • Knowledge Transfer
  • Continuous Improvement
  • Collaboration
  • IT Consulting
  • Customer Facing
  • Adobe
  • Orchestration
  • JSON
  • JavaScript
  • SQL
  • Communication
  • Stakeholder Management
  • Analytical Skill
  • Conflict Resolution
  • Problem Solving
  • Management
  • Computer Science
  • Information Technology
  • Adobe Campaign
  • Analytics
  • Adobe Target
  • Adobe Analytics
  • Account Management
  • Adobe Marketing Cloud

Summary

Responsibilities
  • Serve as the primary technical point of contact for assigned accounts, managing technical requirements and ongoing platform needs.
  • Provide hands-on technical guidance and best practices for Adobe Journey Optimizer (AJO) and Adobe Experience Platform (AEP).
  • Design and support customer journeys, audience segmentation, personalization strategies, and journey orchestration.
  • Work with XDM schemas, datasets, profiles, data ingestion, and platform integrations.
  • Translate business requirements into scalable and efficient AJO/AEP technical solutions.
  • Proactively identify technical risks, troubleshoot issues, and coordinate resolutions with support and engineering teams.
  • Manage technical account activities, prioritize requests, track blockers, and ensure timely issue resolution.
  • Maintain clear and effective communication with stakeholders to manage expectations, address concerns, and prevent escalations.
  • Provide technical knowledge transfer, platform updates, release guidance, and recommendations for continuous improvement.
  • Collaborate with cross-functional teams to support platform adoption, integration, and customer success.

Required Skills and Qualifications

  • 10+ years of experience in technical account management, technical consulting, customer-facing technology roles, or related areas.
  • Strong hands-on experience with Adobe Journey Optimizer (AJO) and Adobe Experience Platform (AEP).
  • Expertise in customer journey orchestration, audience segmentation, personalization, XDM schemas, datasets, profiles, and data ingestion.
  • Strong understanding of REST APIs, JSON, JavaScript, and SQL.
  • Experience with system integrations, technical troubleshooting, and data-related issues.
  • Proven ability to manage technical requirements, account priorities, and complex customer engagements independently.
  • Excellent communication, stakeholder management, and customer relationship skills.
  • Strong analytical and problem-solving abilities, with experience managing technical risks and preventing escalations.
  • Bachelor\'s or Master\'s degree in Computer Science, Information Technology, or a related field.

Preferred Qualifications

  • Experience with Adobe Campaign, Customer Journey Analytics (CJA), Adobe Target, or Adobe Analytics.
  • Experience supporting enterprise customers in a technical account management or customer success environment.
  • Knowledge of Adobe Experience Cloud integrations and platform best practices.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: orcfeed
  • Position Id: 24116_6971739110034276144
  • Posted 23 hours ago
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